Help Desk Support Specialist

Company: ccaglobalpartners
Location: Henniker
Posted on: January 16, 2022

Job Description:

DescriptionLanding that perfect dream job could be right under your nose as aHelp Desk Support Specialistin our Manchester, NH office. - As a Help Desk Support Specialist, you will provide technical support and service through analysis and problem solving to enable installation, maintenance, education, implementation, and documentation of a variety of software and hardware technologies. You will be instrumental in providing excellent IT service support to company employees, contractors, and members. - Our ideal candidate will have a high level of technical knowledge, exemplary customer service standards, the highest level of trustworthiness and integrity and have a positive demeanor and outlook.OUR Help Desk Support Specialist will:Resolve Help Desk tickets while accurately prioritizing, escalating and documenting requests by impact to business/user(s) on both Windows and MacOS based systems.Provide support for mobile devices (iOS, Android, and other major platforms).Responsible for managing and maintaining hardware/software inventory and device refresh cycle.Coordinate user setups, installations and upgrades as well as maintain established documentation, procedures, and other knowledge bases.Do our requirements match YOUR background?High school diploma and a minimum of 2 years of IT support experience.Excellent spelling and grammar skills with the ability to communicate in a courteous, tactful and concise manner while providing outstanding customer service. Application knowledge and support experience with Microsoft Windows, Apple OSX (workstations and iPads), Microsoft Office, and Email, Calendaring, and SPAM filtering are essential. Knowledge of CompTIA A+, MCSA Windows 10, and Technical Support Professional (TSP) are preferred. Must have an ability to conduct research into a wide range of computing issues, present ideas in user-friendly language, and focus on rapport building, listening, and questioning skills. What we offer YOU:We were recognized as one of New Hampshire's Best Companies to Work For in 2002, 2004, 2013, 2014, 2015, 2016, 2019, 2021 and we made it into the Hall of Fame in 2017 and 2018!We provide YOU the ability to collaborate with a passionate group of leaders, peers, and amazing Members!We recognize YOU for your accomplishments and contributions through development, growth, and compensation!We care about you AND your family. - We want to make your life better and easier. - Our benefits exist so you are well taken care of, and we support you and your loved ones through life's various stages and situations.Great work environment with hybrid work options available.What's so special about us?CCA Global Partners remarkable cooperative business model empowers thousands of entrepreneurs to succeed in a marketplace that is impacted by widespread consolidation. Ourmission is to empower entrepreneurs and independent business owners by providing them the scale, resources and innovation that create sustainability, growth, and effective competition in today's evolving marketplace.EOE M/F/D/V

Keywords: ccaglobalpartners, New England , Help Desk Support Specialist, Other , Henniker, Northeast