Member Service Ambassador
Company: BJ's Wholesale Club, Inc.
Posted on: January 16, 2022
Join a team of more than 25,000 team members, comprised of our
home office and over 215 clubs and 3 distribution centers in 17
states. We're committed to delivering value and convenience to our
Members, helping them save every day on everything they need for
their family and home. BJ's Wholesale Club offers a collaborative,
team-oriented environment where all team members can learn, grow
Responsible for Executing Acquisition 365, renewing, upgrading,
cross-selling My BJs Perks. Also responsible for merchandise
returns, exchanges, pick-ups, and general customer services
inquiries. Provides excellent and efficient member service.
- Carry out job functions and responsibilities as assigned.
Support the application of club policies, procedures and
- We strive for flawless execution and hold ourselves
- Acts with honesty and integrity and lead with the member in
mind to address any and all concerns and to escalate any concerns,
- Ensure a safe and positive environment for our members and each
- Embrace inclusion and diversity, by working together with
collaboration and respect. Work as a team to achieve
- Move with speed and agility in everything we do.
- Innovate and adapt so we can move as fast as the world around
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of
- Resolve and deescalate to address every member
- Ensure a safe and positive environment and experience for the
- Daily commitment to GOLD Member Standards
- Greet, Anticipate, Appreciate (GAA)
- Fast, Friendly Full, Fresh, Clean
Club Standards: Work as a team to deliver GOLD club standards
- Work with commitment and pride to deliver GOLD- Grand opening
- All items stocked and promotional plans executed
- Maintain visible accurate signage
- Clean and organized, inside and out
Know your Business:
- Understand how to access and read production and/or financial
performance reporting for your department.
- See the connection between consistent execution and the
positive impact it can have on the business.
Major Tasks, Responsibilities, and Key Accountabilities
- Drives and promotes the BJ's value proposition regarding
acquisition, retention, perks, and the Member experience.
- Converts potential members by actively and effectively pitching
all membership programs in accordance with company policies and
- Exhibits clear understanding of all BJ's Membership options,
and Co-Brand credit card.
- Delivers superior customer service to Members by serving as a
first line point-of-contact regarding membership, credit card
applications, general questions, issues, merchandise returns,
exchanges, product look up, and pick-ups.
- Follows tax exempt/resale membership policies in regard to the
retention processes and procedures, including monitoring membership
renewals and tax-exempt/resale status.
- Resolves Member concerns in a courteous and timely manner.
Escalates issues to PIC and MOD when necessary.
- Assists with BOPIC (Buy Online and Pick Up In Club) orders for
- Maintains all club policies and procedures.
- Performs other duties as assigned, including working in other
departments as needed.
- Regular, predictable, full attendance is an essential function
of this job.
- Prior front line/customer service or previous sales experience
- Results driven with proven success in goal achievement
- Basic math skills preferred.
- Computer proficiency preferred.
Environmental Job Conditions
- Most of the time is spent frequently remaining in a stationary
position on hard surfaces. There may be a need to occasionally
position oneself to examine or scan merchandise, including bending,
handling, pulling, reaching, and/or stooping.
- Occasionally requires lifting objects up to 30 pounds. May
require lifting and moving heavy and/or awkward objects more than
30 pounds with assistance.
- Located in a comfortable indoor area with infrequent exposure
to temperature extremes and loud noises. There may be occasional
contact with cleaning agents.
Keywords: BJ's Wholesale Club, Inc., New England , Member Service Ambassador, Other , Bangor, Northeast
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