CSR I - SBS
Company: Waste Management
Location: Windsor
Posted on: May 16, 2022
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Job Description:
Equal Opportunity Employer:
Minority/Female/Disability/Veteran
Waste Management (WM), a Fortune 250 company, is the leading
provider of comprehensive waste and environmental services in North
America. We are strongly committed to a foundation of operating
excellence, professionalism and financial strength. WM serves
nearly 25 million customers in residential, commercial, industrial
and municipal markets throughout North America through a network of
collection operations, transfer stations, landfills, recycling
facilities and waste-based energy production projects.
WM Strategic Business Solutions (SBS), located in Windsor, CT, is
responsible for managing WM's largest, most prestigious national
customers. SBS serves as the one-stop shop for the largest
corporations in the US. Through industry leading reporting,
centralized billing & service, and pricing, WM SBS provides an
exceptional value proposition to our customers. With approximately
600 dedicated employees, a state of the art customer management
system, and the goal of expanding into international markets, WM
SBS is helping WM transform our industry.
Grow you career! Grow your network! Grow with Waste Management! If
you bring the passion for customer service, we will give you a fun
and engaging work environment, a great compensation and benefits
package, and opportunities to grow with our organization. Waste
Management is looking for goal oriented, Customer Focused Inbound
Service Representatives like you to provide world-class customer
service to our customers. What are you waiting for apply today?
I. Job Summary
The Customer Service Rep I position receives and processes calls
from customers, serves as the end-to-end point of contact for
customers, and resolves customer issues. Collaborates with a team
of customer service representatives to meet overall call center
objectives and enhance the customer service function to exceed our
customers expectations.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. Other minor duties may
be assigned.
Fields customer service inquiries and processes transactions of low
level complexity within business segment independently and
proficiently:
Communicates concise and accurate information.
Confirms understanding of customer needs, issues, and requests.
Serves as the customer's advocate by solving problems on the
customer's behalf by engaging the right department and people
within Waste Management.
Escalates more complex issues to appropriate level.
Uses authorized system to gather information, provide information,
and/or update customer records.
Provides standard information and education regarding service
options, charges, billing, and contracts.
Adheres to service and operational standards established for the
call center, including quality, productivity, Service Machine,
safety and timeliness goals.
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the
qualifications necessary to perform the job.
A. Education and Experience
Education: High School Diploma or GED (accredited).
Experience: None required.
B. Certificates, Licenses, Registrations or Other Requirements
None required.
C. Other Knowledge, Skills or Abilities Required
Excellent verbal, written and analytical skills
Computer skills - MS Office, Typing Skills
Professional phone etiquette
Ability to multi task.
Ability to react well under pressure and treats others with
respect
Identifies and resolves problems in a timely manner
Prioritizes and plans work activities
Focuses on solving conflicts and listening to others without
interrupting
Is consistently at work and on time
Work efficiently and effectively, both independently and as a team
to ensure exceeding call center's standards.
Balances team and individual responsibilities and helps build a
positive team spirit
Adapts and able to deal with frequent changes in the work
environment
Able to manage difficult or emotional customer situations and
respond promptly to service requests to meet customer
commitments.
Demonstrate accuracy and thoroughness to meet productivity
standards in a timely manner.
V. Work Environment
Listed below are key points regarding environmental demands and
work environment of the job. Reasonable accommodations may be made
to enable individuals with disabilities to perform the essential
functions of the job.
Normal setting for this job is: office setting.
Benefits
At Waste Management, each eligible employee receives a competitive
total compensation package including Medical, Dental, Vision, Life
Insurance and Short Term Disability. As well as a Stock Purchase
Plan, Company match on 401K, and more! Our employees also receive
Paid Vacation, Holidays, and Personal Days. Please note that
benefits may vary by site.
If this sounds like the opportunity that you have been looking for,
please click "Apply."
Keywords: Waste Management, New England , CSR I - SBS, Other , Windsor, Northeast
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here to apply!
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