Benefits Administration Call Center Representative (Remote)

Company: A-Line Staffing Solutions
Location: Woodbridge
Posted on: June 25, 2022

Job Description:

Title: Benefits Administration Call Center Representative Location: Woodbridge, CT(Position is currently remote but will return onsite at some point, candidates must come onsite their first day) CSR Pay Rate: $17/hrBilingual CSR Pay Rate: $17.75/hr Required Availability: 9:00AM - 6:00PM EST As a Benefits Delivery and Administration (BD&A) Customer Service Representative, you will have the rewarding opportunity to help our client members through the enrollment process and when making updates to their health care and/or pension plans. We allow you the freedom to take the time necessary to provide the highest level of service. You will spend your day either on the phone or aiding through webchat conversations and/or email. We provide a superior service center environment in professional buildings where you will be recognized for your dedication. During our busy season, you will be expected to work a 40-hour week, and overtime when requested. During our off season, your hours will fluctuate between 32 to 40 hours, depending on client need. This is a seasonal role; however, we will ask our high performers to remain with us to assist on other clients, as well as offering the top performers a full-time opportunity. All of our supervisors and managers started out as seasonal colleagues. will you be one? - Key Responsibilities: --- -Quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email, and instant messaging.--- -Customize your customer service approach to meet all types of member communication styles and personalities, while maintaining professionalism and diplomacy during difficult calls.--- -Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws, as well as company data security requirements.--- -Skillfully translate health and welfare and pension terms, complex plan information, and processes into simple explanations and instructions that customers can easily understand and act upon.--- -Read and understand clients plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.--- -Demonstrate knowledge, understanding, and compliance with company and client procedures and guidelines, providing appropriate and accurate information.--- -Maintain and document complete and accurate call and case notes in a professional manner.--- -Regularly participate in team meetings and training sessions.--- -Perform other duties as assigned.Job Requirements:Position Requirements: --- Previous customer service experience required, preferably utilizing phone systems or in a fast-paced environment--- Basic computer skills and experience with Microsoft Office Suite (Word and Excel)--- -Call Center experience is preferred, but not required--- -Bilingual in Spanish or French is not required but is highly desired

Keywords: A-Line Staffing Solutions, New England , Benefits Administration Call Center Representative (Remote), Other , Woodbridge, Northeast