Night Auditor - Front desk

Company: Red Roof Inns
Location: Salem
Posted on: September 26, 2022

Job Description:

WHO IS OUR IDEAL CANDIDATE?

Someone to help our guests! Show off your city and be the tour guide for the guests - send them to your local favorites.
Make an impact on your guests by making each experience unique and tailored to them.
Sincere smiles go miles - we want someone who loves hospitality. When was the last time you did something nice for someone?
Empowered individuals are our favorite - be your bold self.
WHAT DOES A DAY AS A FRONT DESK REPRESENTATIVE LOOK LIKE?

Welcomes guests and assists them with their stay, including checking in/out, wake up/courtesy calls, and handling guest concerns and requests
Takes reservation requests and making adjustments to reservations as needed
Works with Hotel Management and other team members to provide an excellent guest experience
Uses our front desk computer system to complete customer transactions and run reports
Communicates with the housekeeping team to be aware of room availability or guests
QUALIFICATIONS

HS Diploma or equivalent work experience
1-2 years in a previous customer service position
Basic office skills (i.e. math, cash handling, computer skills, etc.)

Keywords: Red Roof Inns, New England , Night Auditor - Front desk, Other , Salem, Northeast