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Customer Solutions Specialist

Company: Asurion Tech Repair and Solutions
Location: Norwich
Posted on: November 26, 2022

Job Description:

*COMPANY OVERVIEW*

Asurion Tech Repair and Solutions (formerly uBreakiFix) specializes in electronic repairs including: cell phones, screen repairs, gaming consoles, tablets, and computers. Founded in 2009, the company has rapidly expanded to have over 700 stores nationwide in markets across the U.S and Canada. With partnerships with businesses like Google and Samsung, the company is continuously evolving and providing room for advancement. Are you sales oriented and results driven? Do you love technology? Join our team of sales professionals in one of the largest and most reputable smartphone repair companies in the US!

*POSITION DETAILS*

As a Customer Service & Sales Associate you will focus on creating the best possible experience for our customers both on the phone and in person. You will be responsible for guiding the customer through the entire Asurion Tech Repair and Solutions experience from start to finish and after. You will use a friendly, professional demeanor to build customer confidence and exceed expectations by making the store experience natural, engaging and reassuring. All applicants should be willing to utilize proven techniques to increase their merchandise and service sales. You will build and maintain relationships with customers to help guide them to the right products and services that best fit their needs. You will also be responsible for performing other roles within the store too, whether it's maintaining displays and store cleanliness or assisting team members. We base your levels of success on your team and personal productivity as well as overall location performance.

*TASKS & RESPONSIBILITIES*
* Explain complex technical issues to customers in a non-technical, simple to understand manner.
* Provide repair and replacement estimates to customers.
* Greet customers and answer calls in a friendly manner and maintain a positive work environment.
* Utilize the point of sale system to process payments, maintain an accurate record of customer information and give real-time status updates for each repair.
* Maintain the cleanliness and professional appearance of the store.
* Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
* Assists with and participates in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement and social media marketing.
* Use store displays and interactive devices effectively to enhance the customer experience and sales.
* Meets or exceeds key performance objectives, including sales and customer satisfaction goals.
* Listen and build relationships with customers to find the right products and services for their lifestyle.
* Demonstrate knowledge of latest products and services. Remain current on industry and competition trends, pricing plans and promotions.

*BASIC QUALIFICATIONS (must meet some, not all)*
* Interest in technology and agility at learning new products and features.
* Ability to deliver great customer experiences in any environment.
* Invigorated by constant personal interaction.
* Outstanding customer service skills.
* Strong selling and follow-up skills.
* Exceptional organizational skills.
* Attendance/Punctuality/Dependability.
* Strong written and oral communication skills.
* Consistently personable and always maintaining a friendly team attitude.
* Ability to work flexible hours, including weekends and holidays.
* High school diploma or GED.

*PREFERRED QUALIFICATIONS*
* 1-2 years experience in a sales environment and the ability to meet sales goals.
* 1-2 years customer service experience in a retail environment.
* Associate's Degree or Bachelor's degree is preferred.
* Bilingual spoken and written also preferred.

*COMPENSATION*
* Competitive hourly pay plus uncapped commissions.
* Ongoing sales training.
* Serious career growth potential.
* A fun, professional, fast paced team environment.

All applicants may be subject to drug screening and/or background check.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of - personnel so classified, and they may change at any time.

*Asurion Tech Repair and Solutions is an equal opportunity employer M/F/D/V*

*TESTIMONIALS*

"I was originally attracted to the tech position because Asurion Tech Repair and Solutions made it clear that they were willing to train me in any and all technical aspects that I was unfamiliar with. I was used to working on my and my families computers, but I'd never fixed a phone before. It only took a few months of training and after that I could repair any device like a pro!" - Kylen Anne, former tech, current Customer Relations Manager

"I've had the pleasure of working at Asurion Tech Repair and Solutions for about seven months and I could not be more thrilled! There have been advancement opportunities open to me and I've thrived since I've started working here. There is an excellent work environment due to a positively sustained culture throughout the company, even in a pandemic! Five stars from me, to uBreakiFix for employee satisfaction!"

-Olivia Flora, Remote Tech Operations Manager

"I've always enjoyed breaking down computers. I like to see what makes them tick! This job really fuels my passion, not only does it allow me to learn the tech skills that I need but I'm encouraged to learn more skills and push myself as a technician." -- Matt "Sunshine", lead Technician

"Joining the Sales team of Asurion Tech Repair and Solutions was one of the biggest highlights of this year. Everyone is super welcoming and constantly trying to build each other up. There is always enough to do to keep me from being bored and there is always a new challenge to test my sales skills. The bosses wholeheartedly believe in rewarding effort, which is a breath of fresh air in today's world. I am enjoying my ride with the team and hope to do so for as long as I can." Jhan, sales

Job Type: Full-time

Pay: $17.00 - $35.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Weekend availability
Supplemental pay types:
* Commission pay

Education:
* High school or equivalent (Preferred)

Work Location: One location%58047475%

Keywords: Asurion Tech Repair and Solutions, New England , Customer Solutions Specialist, Other , Norwich, Northeast

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