Customer Experience Rep

Company: Fidelity Investments
Location: Merrimack
Posted on: November 26, 2022

Job Description:

Job Description:

Do you enjoy helping others? Are you the "go to person" at work or in your community? Would your friends and peers describe you as friendly and curious?

We really should talk

Fidelity wants extraordinary people with a passion for assisting others as candidates for a Customer Relationship Advocate position. The Customer Relationship Advocate role is similar to Entry Level Customer Service, Call Center Representative or Customer Service Representative roles. We have positions for those with and without college degrees and if you don't yet have a degree but want one - we support that too. To assist you with your higher education goals, Fidelity offers tuition reimbursement programs that can help you further your education.

No finance background No problem

Yes, we are in financial services, but not in the old-fashioned way you might be thinking. If you come to us knowing the industry - great, but if you need support learning - that works too. We will provide you what you need through a paid world class training program to set you up for success. If you can bring us your dedication for helping others - we'll teach you the financial expertise and assist you with becoming a licensed broker. At Fidelity, the customer experience is our top priority, and we're looking for individuals that:

• Have relationship building skills and are committed to providing excellent customer service
• Have experience in people facing industries including service, retail, healthcare, or hospitality This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability.
  
  Regular participation at our on-location sites is an important part of our culture. Please be mindful of commute distance when considering applying.
  
  Relocation assistance may be available for those who meet eligibility requirements
  
  The Purpose of Your Role
  
  The Customer Relationship Advocate role is an integral part of a broader team that takes incoming calls from our customer base while addressing customer service issues. We are looking for candidates who wish to gain financial expertise while growing professionally. Our successful Customer Relationship Advocates assist clients with a broad range of needs including answering questions about their account balances to guiding them to the appropriate resources. The goal remains consistent for all interactions: help customers feel more confident, make clearer decisions, and achieve their own financial dreams.
  
  Our Investments in You
  
  Our benefit programs (opens in a new tab) are crafted to help you and your loved ones strike the perfect balance. Here are a few featured benefits (not all benefits are listed) Maternal and Parental Leave, Tuition Reimbursement, Student Loan Assistance, 401(K) 7% match, Health Insurance, Dental Insurance, Vision Insurance, Disability Insurance, Paid Time off, Commuter Benefit Program, Backup Dependent Care, Charitable match, Concierge Services, Wellness Program, and Fitness Reimbursement.
  
  Sound too good to be true? See for yourself and learn more about our benefits offerings:
  • Click to hear from a few of our associates about the outstanding benefits Fidelity offers: Benefits at Fidelity Investments (opens in a new tab)
  • Click here for a local news story about how we are helping our employee's payback their student loan debt(opens in a new tab) Training for Your Role
    
    We offer a paid, industry-leading development program that will fully prepare you to engage with customers while acquiring your Series 7 and 63 licenses.
    • Click to learn more about Training Opportunities at Fidelity(opens in a new tab) and how we support our associates to obtain their securities licenses COVID work policy
      
      Safety is our top priority. Once we can be together in person with fewer safety measures, this role will move to our dynamic working approach. You'll be spending some of your time onsite
      
      Learn More: Dynamic Working (opens in a new tab)
      
      Certifications:
      
      Series 07 - FINRA, Series 63 - FINRA
      
      Company Overview
      
      Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.
      
      Join Us
      
      At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a Best Place to Work in 2022. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.
      
      At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling " Dynamic Working ."
      
      We invite you to Find Your Fidelity at .
      
      Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.
      
      Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.
      
      We welcome those with experience in jobs such as Regional Manager, General Store Manager, and Store Manager Trainee and others in the Retail to apply.
      

Keywords: Fidelity Investments, New England , Customer Experience Rep, Other , Merrimack, Northeast