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Participant Services Coordinator

Company: Health Assistance InterVention Education Network (
Location: East Berlin
Posted on: November 27, 2022

Job Description:

Full Job Description

Participant Services Coordinator Position East Berlin, CT

Company Overview: HAVEN is a mission-driven, non-profit organization that provides confidential assistance to healthcare professionals licensed through the Department of Public Health who have any condition which could impact their optimal health and wellness, and the safety of those for whom they care. With the impact that COVID has had on the healthcare workforce, the need to help those who provide care here in Connecticut has never been greater. To be part of our focused and caring team, we are looking for a full-time case manager to provide all aspects of case management including ongoing frequent client contact, compliance reviews, file maintenance, and client support. It should be noted that HAVEN does not provide care and treatment and the case manager will not be providing counseling or treatment services. You will work with a team of professionals that provide expert care management, clinical experience, and comprehensive advice and oversight.


Interface with program participants; Maintain confidentiality and privacy in accordance with ethics as well as state and federal laws; Conduct and document all interactions in an accurate, professional and timely manner; Follow for compliance with conditions for participation and accountable measures including quarterly or monthly reports and logs; Collaborate with professional directors and medical director regarding reports and laboratory tests results; Coordinate with third party administrators; Prepare files for meetings with the clinical team and medical review committee; Other duties as assigned by the Case Flow Director, management, or Medical Director.


Desire to work with a mission-driven, committed team of professionals dedicated to improving the health and wellness of the licensed healthcare workforce of Connecticut.

* BS/BA degree in related field is desired but not required.

* 1+ years of relevant work experience in a healthcare environment preferred, though will consider otherwise.

* Must be detail oriented with strong oral and written skills, non- judgmental, and compassionate.

* The ability to work effectively in a fast-paced environment and in a team structure is essential.

* This position is full-time with a competitive salary and benefits.

* Work Location: One location with eventual partial work from home opportunity.

HAVEN is an affirmative action/equal opportunity employer, and seeks candidates committed to the highest standards of professional activities and to an organization that supports equality and diversity.

Job Type: Full-time

Pay: From $22.00 per hour

* Dental insurance
* Health insurance
* Paid time off
* Parental leave
* Retirement plan
* Vision insurance
* 8 hour shift
Supplemental pay types:
* Bonus pay

Ability to commute/relocate:
* East Berlin, CT 06023: Reliably commute or planning to relocate before starting work (Required)

* Case management: 1 year (Required)

* Driver's License (Required)

Work Location: One location%58047475%

Keywords: Health Assistance InterVention Education Network (, New England , Participant Services Coordinator, Other , East Berlin, Northeast

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