NIGHT AUDITOR

Company: La Quinta South Burlington
Location: South Burlington
Posted on: November 26, 2022

Job Description:

We are seeking a friendly and detail orientated Night Auditor to join our team. This is an overnight position responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area.General Responsibilities:Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departureComplete end of day activities including posting charges to accounts, balancing ledgers, run night audit/daily close, back-up and roll dateProvide exceptional guest serviceEfficiently manages the operations of the front desk, ensure check in and check out is timelyWarmly and professionally welcome all guestsProcess guest check-in; confirm reservations, assign guest roomsTreat requests with professionalism, tact, and courteous manner; act with a sense of urgencyEnsure that all complaints regarding service and/or accommodations are investigated and resolvedMaintain knowledge of hotel policies including rates, discounts, special offers and community eventsMaintain knowledge of upcoming events, local area and hotel offeringsEnsure prompt delivery of billing to guestsEnsure accuracy of daily closing reportsProcess all payments types e.g. charges, cash, checks, debit or credit cardsCommunicate with Lead Audit team relating to daily closing and issuesDiscreetly handle confidential guest informationComplete end of day balancing, run night auditEnsure lobby and shared areas are neat and orderlyAdhere to all Colwen and brand standardsMaintain STRICT key controlsPerform other related duties as assignedColwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:Opportunities for advancement and career growthWarm and supportive work environmentCompetitive WagesMedical, Dental and Vision InsuranceCompany-funded Health Reimbursement AccountFlex Spending AccountVoluntary Life InsuranceShort Term and Long Term Disability401(k) retirement plan with Employer Match after one year of employmentPaid Time off ProgramsHoliday PayJury Duty Leave and Bereavement LeaveHotel DiscountsColwen Hotels is an equal opportunity employer. EEO M/F/D/V

Keywords: La Quinta South Burlington, New England , NIGHT AUDITOR, Other , South Burlington, Northeast