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Head of Enterprise Architecture (US Remote)

Company: TTEC
Location: Burlington
Posted on: November 26, 2022

Job Description:

Head of Enterprise Architecture (US Remote)At TTEC, we're all about the Human Experience. Elevated. As the Head of Enterprise Architecture working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You'll be DoingPassionate to find areas for improvement and modernization? Looking to expand strategies and best practices? You'll oversee our enterprise architecture function creating and leading our global technology strategy spanning new client-facing products, services, and modernizing our primary systems, all to promote cloud-native business solutions. As an industry expert, you'll guide the CX industry forward through empowering our culture with continuous improvement and partnering with our go-to-market teams to delight our customers.You'll report to the Chief Information Officer. Working directly with other Senior Leadership Team members you'll contribute to the success through creating the standards that ensure rapid product, application, and business support platform solutions.During a Typical Day, You'll

  • Architect client facing products and services by identifying strategies, opportunities and new technologies, and developing new capabilities to serve those opportunities.
  • Keep a pulse on the market, research and identify emerging technologies to enhance the business operating efficiency and support growth. Evaluate technologies and determine strengths and weaknesses of technology architecture, implementation, and suitability.
  • Define the technology roadmap while developing and implementing technology solutions and infrastructures with a solid foundation to scale globally.
  • Work with executives and technology groups to bring leading technology to our offers keeping our competitive edge in the industry
  • Partner and guide application, infrastructure, and security teams to design, and deliver technical roadmaps and architecture patterns that enable the business while aligning with technical architecture, TTEC business plans, and long-term strategy
  • Represent the enterprise architecture function at appropriate governance boardsWhat You Bring to the Role
    • 15 years experience architecting and engineering CX and cloud-based technologies, infrastructure, production software systems, and applications
    • 10 years architectural or engineering management experience (including a combination of experience hiring, managing performance, and providing technical leadership)
    • Experience with large global scale contact center operations
    • Can take raw product requirements and develop software architectures and designs to bring them to life
    • Experience designing complex IT operations in enterprise scale organizations
    • Experience with automated deployment, continuous integration, and release engineering tools
    • Demonstrated expertise developing software based on cloud service architectures and their underlying systems
    • 10 years architectural or engineering management experience (including a combination of experience hiring, managing performance, and providing technical leadership)What You Can ExpectOur mission is to bring smiles to our customers' faces - and that includes you too. As a member of the TTEC family, we're also here to support your employee experience.Here's a just a few benefits -
      • An annual incentive program
      • Medical, dental, and vision
      • Tax-advantaged health care accounts
      • Financial and income protection benefits
      • Paid time off (PTO) and wellness time off
      • Tuition reimbursement and access to thousands of free online coursesVisit for more information. The anticipated salary range is $200,000 to $225,000. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECTTEC is one of the largest, global CX (customer experience) technology and services for end-to-end, digital CX solutions. We deliver leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and inspiring brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Applying next gen digital and cognitive technology, the TTEC Digital business creates, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI/ML and RPA), and analytics solutions. TTEC's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, our singular obsession with CX excellence has earned leading client NPS scores across the globe. Our nearly 65,000 employees operate on six continents and bring technology and humanity together to deliver happy customers and creative results.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.#LI-RemoteUS#LI-AF2#mogul

Keywords: TTEC, New England , Head of Enterprise Architecture (US Remote), Other , Burlington, Northeast

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