Service Representative (Part-Time) Stony Hill - Bethel, CT
Company: Union Savings Bank
Posted on: January 28, 2023
Consistently demonstrate all aspects of the USB Customer Service
Commitment Charter and the USB brand
+ Put the customer first by promptly acknowledging their
+ Focus directly on the customer, if working on another project
quickly put aside and interact with the customer.
+ Handle transactions accurately and efficiently, respecting
+ Maintain the highest levels of confidentiality and privacy of
+ Respond to or refer customer concerns to supervisors as
+ If follow up is required, set clear customer expectations and
deliver as promised.
+ Maintain a positive outlook and demeanor at all times
Project a professional positive outlook and demeanor at all
Accountable for successful retention of customers.
Operations / Risk Management
Performs essential duties by accurately processing transactions
including but not limited to deposits, withdrawals transfers and
negotiable items such as Bank Checks and Money Orders.
Adhere to all bank policies and procedures
Balance TCD and/or TCR accurately and effectively, as is
Promote USB products and services
+ Assist customers in understanding how USB products and services
meet their financial goals through the use of branch banking sales
and service processes.
+ Maintain a working knowledge of all USB products and services
sold in the branch to aid in generating quality referrals
+ Be aware of products and services offered by cross line of
+ Assist in generating quality referrals to business partners.
+ Exceed individual sales goals and assist team in meeting sales
+ Utilize relevant tracking system to report and track sales and
Hours and Days Needed:
Monday 9:00 am - 1:00 pm
Tuesday 9:00 am - 1:00 pm
Wednesday 8:30 am - 1:00 pm
Friday 8:30 am - 2:15 pm
Saturday 8:30 am - 12:15 pm
22 hours per week
This position is located at our Stony Hill Branch - 79 Stony Hill
Rd. Bethel, CT
+ High School or better
+ 1-2 year: Customer Service and Sales
Equal Opportunity Employer/Protected Veterans/Individuals with
The contractor will not discharge or in any other manner
discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. However, employees who have access
to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of
other employees or applicants to individuals who do not otherwise
have access to compensation information, unless the disclosure is
(a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
Keywords: Union Savings Bank, New England , Service Representative (Part-Time) Stony Hill - Bethel, CT, Other , Bethel, Northeast
Didn't find what you're looking for? Search again!