Order Processing Administrator

Company: Nutanix
Location: Belgrade
Posted on: January 27, 2023

Job Description:

The OpportunityThe Order Management team is composed of approximately 16 individuals across the globe strategically placed to cover worldwide support. The team is a combination of highly diverse set of professionals with a mix of experience in customer support, sales ops, and order management in the IT world. We have proudly driven changes to help improve the order process cycle and SLA's. Our goal is to continue driving an excellent order management model for our sales teams while driving productivity through continuous improvement in processes and responsibilities managed by our team. We're looking for an individual who will share our vision! Order Management at NutanixThe Order Management Administrator role sits within the Worldwide Deal Support and Order Management organization under Revenue operations. Your primary customer will be Nutanix sales teams but will work with multiple teams involved in the sales process. Some of these teams include Deal Desk, Bid Management, Sales Support & Shared Services, CPQ (Configure, Price, Quote), and others which in turn creates a very dynamic. Your role Manage and Process AMER & LATAM incoming orders and MWD and RMA request daily within 4 business hours of receipt Reviewing purchase order teams and conditions for company protection Reviewing orders and opportunities for compliance including pricing, terms, and contract specifications Monitor and advise Finance and Accounting on revenue recognitions and commission implications. Identify and implement improvement processes to increase order processing operational efficiency. Work with Order Fulfillment to coordinate product shipments and resolve issues with freight forwarders as needed in the time zone.What you'll bring Proven ability to provide exceptional high-end customer service Experience in enterprise technology sales is a plus Accurately follow standard operating procedures established by the business unit Experience with order processing and sales cycles Strong analytical skills Strong Change Management Skills: Follow Up, Follow Through, Accountability, Sense of Urgency, and superior customer service Tools and Processes: Microsoft Excel and other MS office applications - Proficient user Enterprise CRM (Customer Relationship Management) software such as Oracle Ticket managementExperience and Qualifications: 4+ years of industry experience in Sales Operations or Sales A Bachelor's degree in business administration, IT related career experience is a plus About the opportunityMeet the hiring manager and Director of Worldwide Order Management, Juanita Trujillo () I Joined Nutanix in 12/02/2019 as the Senior Manager, Worldwide Sales Order Administration, at that time Order Administration team was going through a change and reorganization of responsibilities. As a senior manager I was part of creating the WW Order Processing Best Practices. I am currently closely working with many talented colleagues and teammates spread across the larger part of the world.My career has always been around customer support, order management and training/enablement. As a senior manager, I have been able to apply my career experience into developing my team members to achieve their career goals.Biggest achievement? Be part of the team that built a world class team that has proven to be more than efficient at what we do. Who am I looking for? The team requires an individual who's willing to help create and standardize processes I'm looking for individuals that are willing to help set up a framework within the team and are not afraid to speak up and work together. This is one of the key skills that have driven our success as a team and therefore highly valued. What the team says about Juanita"Juanita effectively manages our team and provides us with recourses to strengthen our team. She is fair and treats every employee in our team with equality and respect. She helps maintain a culture of equality and encourages each individual to grown as their own. She also acknowledges our accomplishments and appreciation for any hard work given. Juanita is spoken highly by her peers because of her ability to build good relationships here." Christine, AMER & LATAM Team Lead Order Processing Administration"Juanita is the type of leader that I had always wanted since I started my professional career. She does not only think for herself, but for the benefit of the whole organization. I appreciate the fact that she allows me to work by self but at the same time making sure that she is available to assist when needed and always ensuring that I trust myself."Mariana, Order AdministratorHow we work:AMERICAS Order Management Team is a remote team working in Mexico City, Mexico and San Jose, CA, USA. When working from home, you will still feel connected to the team with our bi-weekly meetings, 1-1s and daily slack (instant messaging) chats. The Mexico team goes to the office for social events held by the Nutanix or the Rev Op. We're an Equal Opportunity Employer Nutanix is an Equal Employment Opportunity and (in the U.S.) an Affirmative Action employer. Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting . Notice to Applicants Re: Fraudulent Recruiting Scams, please review the following link consumer.ftc.gov to safeguard yourselves. Candidates seeking jobs at Nutanix have recently been targets of these recruiting scams including FAKE G-mail accounts posing as ACTUAL recruiters on our team, so please safeguard yourselves by following instructions in the link. If you have any concerns surrounding suspect recruiting practices, please email for verification. Please do NOT send resumes to this email address; applicants should apply directly to the job to be considered.

Keywords: Nutanix, New England , Order Processing Administrator, Other , Belgrade, Northeast