Order Processing Administrator
Company: Nutanix
Location: Belgrade
Posted on: January 27, 2023
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Job Description:
The OpportunityThe Order Management team is composed of
approximately 16 individuals across the globe strategically placed
to cover worldwide support. The team is a combination of highly
diverse set of professionals with a mix of experience in customer
support, sales ops, and order management in the IT world. We have
proudly driven changes to help improve the order process cycle and
SLA's. Our goal is to continue driving an excellent order
management model for our sales teams while driving productivity
through continuous improvement in processes and responsibilities
managed by our team. We're looking for an individual who will share
our vision! Order Management at NutanixThe Order Management
Administrator role sits within the Worldwide Deal Support and Order
Management organization under Revenue operations. Your primary
customer will be Nutanix sales teams but will work with multiple
teams involved in the sales process. Some of these teams include
Deal Desk, Bid Management, Sales Support & Shared Services, CPQ
(Configure, Price, Quote), and others which in turn creates a very
dynamic. Your role Manage and Process AMER & LATAM incoming orders
and MWD and RMA request daily within 4 business hours of receipt
Reviewing purchase order teams and conditions for company
protection Reviewing orders and opportunities for compliance
including pricing, terms, and contract specifications Monitor and
advise Finance and Accounting on revenue recognitions and
commission implications. Identify and implement improvement
processes to increase order processing operational efficiency. Work
with Order Fulfillment to coordinate product shipments and resolve
issues with freight forwarders as needed in the time zone.What
you'll bring Proven ability to provide exceptional high-end
customer service Experience in enterprise technology sales is a
plus Accurately follow standard operating procedures established by
the business unit Experience with order processing and sales cycles
Strong analytical skills Strong Change Management Skills: Follow
Up, Follow Through, Accountability, Sense of Urgency, and superior
customer service Tools and Processes: Microsoft Excel and other MS
office applications - Proficient user Enterprise CRM (Customer
Relationship Management) software such as Oracle Ticket
managementExperience and Qualifications: 4+ years of industry
experience in Sales Operations or Sales A Bachelor's degree in
business administration, IT related career experience is a plus
About the opportunityMeet the hiring manager and Director of
Worldwide Order Management, Juanita Trujillo () I Joined Nutanix in
12/02/2019 as the Senior Manager, Worldwide Sales Order
Administration, at that time Order Administration team was going
through a change and reorganization of responsibilities. As a
senior manager I was part of creating the WW Order Processing Best
Practices. I am currently closely working with many talented
colleagues and teammates spread across the larger part of the
world.My career has always been around customer support, order
management and training/enablement. As a senior manager, I have
been able to apply my career experience into developing my team
members to achieve their career goals.Biggest achievement? Be part
of the team that built a world class team that has proven to be
more than efficient at what we do. Who am I looking for? The team
requires an individual who's willing to help create and standardize
processes I'm looking for individuals that are willing to help set
up a framework within the team and are not afraid to speak up and
work together. This is one of the key skills that have driven our
success as a team and therefore highly valued. What the team says
about Juanita"Juanita effectively manages our team and provides us
with recourses to strengthen our team. She is fair and treats every
employee in our team with equality and respect. She helps maintain
a culture of equality and encourages each individual to grown as
their own. She also acknowledges our accomplishments and
appreciation for any hard work given. Juanita is spoken highly by
her peers because of her ability to build good relationships here."
Christine, AMER & LATAM Team Lead Order Processing
Administration"Juanita is the type of leader that I had always
wanted since I started my professional career. She does not only
think for herself, but for the benefit of the whole organization. I
appreciate the fact that she allows me to work by self but at the
same time making sure that she is available to assist when needed
and always ensuring that I trust myself."Mariana, Order
AdministratorHow we work:AMERICAS Order Management Team is a remote
team working in Mexico City, Mexico and San Jose, CA, USA. When
working from home, you will still feel connected to the team with
our bi-weekly meetings, 1-1s and daily slack (instant messaging)
chats. The Mexico team goes to the office for social events held by
the Nutanix or the Rev Op. We're an Equal Opportunity Employer
Nutanix is an Equal Employment Opportunity and (in the U.S.) an
Affirmative Action employer. Qualified applicants are considered
for employment opportunities without regard to race, color,
religion, sex, sexual orientation, gender identity or expression,
national origin, age, marital status, protected veteran status,
disability status or any other category protected by applicable
law. We hire and promote individuals solely on the basis of
qualifications for the job to be filled. We strive to foster an
inclusive working environment that enables all our Nutants to be
themselves and to do great work in a safe and welcoming
environment, free of unlawful discrimination, intimidation or
harassment. As part of this commitment, we will ensure that persons
with disabilities are provided reasonable accommodations. If you
need a reasonable accommodation, please let us know by contacting .
Notice to Applicants Re: Fraudulent Recruiting Scams, please review
the following link consumer.ftc.gov to safeguard yourselves.
Candidates seeking jobs at Nutanix have recently been targets of
these recruiting scams including FAKE G-mail accounts posing as
ACTUAL recruiters on our team, so please safeguard yourselves by
following instructions in the link. If you have any concerns
surrounding suspect recruiting practices, please email for
verification. Please do NOT send resumes to this email address;
applicants should apply directly to the job to be considered.
Keywords: Nutanix, New England , Order Processing Administrator, Other , Belgrade, Northeast
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