Float Teller
Company: M&T Bank
Location: Merrimack
Posted on: January 27, 2023
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Job Description:
**Overview:**As a Float Teller, you will specialize in our
branch customer experience through digital engagement, lobby
management, transactional processing and retail servicing
interactions. Processes a variety of financial transactions in an
accurate and efficient manner. Float tellers will frequently travel
to different branches within a designated area to assist branch
staff as needed.**Primary Responsibilities:**Adhere to the
established customer service standards and provide a differentiated
experience by understanding customer needs and delivering solutions
in moments that matter most to them.Educate our customers through
shoulder-to-shoulder digital demonstrations; identify self-service
opportunities that meet the customer's identified needs.Actively
engage in lobby management, meeting and greeting customers and
proactively inquiring and taking ownership to address the
customer's immediate need.Accurately balance and process customer
transactions efficiently following Bank Policy.Take ownership of
escalated account services issues until resolution; complete and
accurately log all customer complaints in the appropriate
system.Transition identified sales opportunity and provide
introduction to appropriate banking partner.Complete branch-related
operational activities as appropriate (e.g cash ordering, vault,
ATM, and wire transfer activities).Process customer/account
maintenance accurately.Complete Consumer AML (Anti-Money
Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related
activities.Adhere to applicable compliance/operational risk
controls in accordance with Company or regulatory standards and
policies.Promote an environment that supports diversity and
reflects the M&T Bank brand.Maintain M&T internal control
standards, including timely implementation of internal and external
audit points together with any issues raised by external regulators
as applicable.Complete other related duties as assigned.**Scope of
Responsibilities:**The position is responsible for providing
exceptional service to branch customers and resolving routine
customer problems in a timely manner. It is important for the
jobholder to exemplify empathy, customer centricity, flexibility
and adaptability, digital fluency, entrepreneurial spirit and
critical thinking in support of the Company's culture and brand.
The position is responsible for interacting with appropriate areas
within the Bank to ensure branch-related operational issues are
resolved efficiently and accurately. It is important for the
position to stay current on operational changes and demonstrate
good risk management decisions to assist the branch in managing
preventable losses and reducing fraudulent
activity.**Managerial/Supervisory Responsibilities:**Not
Applicable**Education and Experience Required:**High school diploma
or equivalent (GED) and minimum of 6 months customer service
experience, including data entry and/or cash handling
experienceAbility to easily travel between branches on an as needed
basisProven verbal communication skillsProven interpersonal
skillsProven ability to demonstrated exceptional customer
serviceWell-organizedProven time management skillsProven
prioritization skillsProficient with internet user-level
technology**Education and Experience Preferred:**Bilingual based on
branch needs**Physical Requirements:**Ability to stand for long
periods of timeProlonged use of hands and fingersAbility to lift
light to heavy objects weighing 5lbs - 30 lbs.Ability to read fine
printAbility to interact with customers in an open face to face
work environment**Location**Merrimack, New Hampshire, United States
of AmericaM&T Bank Corporation is an Equal
Opportunity/Affirmative Action Employer, including disabilities and
veterans.
Keywords: M&T Bank, New England , Float Teller, Other , Merrimack, Northeast
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