Senior Tech Support Specialist
Company: UnitedHealth Group
Location: Phippsburg
Posted on: September 21, 2023
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Come make an impact on the
communities we serve as we help advance health equity on a global
scale. Here, you will find talented peers, comprehensive benefits,
a culture guided by diversity and inclusion, career growth
opportunities and your life's best work.SM
The -Senior Tech Support Specialist -position deploys, maintains,
troubleshoots, and repairs a variety of customer hardware and
software throughout Northern Light Health. Estimates and oversees
projects, complex work requests and tasks, and other technical
requests. Evaluates technical products and customer environments
and recommends solutions. Provides Tier 2 and 3 support in all
areas of the departmental service portfolio. Largely self-directed
once assigned work and functions with considerable
independence.
Location: 200 Kennedy Memorial Dr, Waterville, ME 04901
Primary Responsibilities:
Provides excellent customer service to all levels of employees
including customers, peers, and leadership
Participates and engages in team meetings, team building
activities, and other opportunities to strengthen the
department
Leads by example
Acts as backup for certain departmental leadership functions
Communicates in a professional, positive and timely manner in
person, on the phone, and via electronic means
Represents the department and company in a positive and
professional manner
Participates in the evaluation and estimation of routine work
requests and minor projects
Participates in the orientation of new team members
Adheres to all Optum/UGH, Northern Light Health and departmental
policies and procedures
Creates, follows, maintains and updates as necessary documentation
and checklists to ensure efficiency and consistency
Uses advanced troubleshooting methodologies that provide efficient,
effective resolution and minimize impact to the customer
Maintains detailed and accurate records in workload management,
asset management and administrative applications
Adheres to deadlines
Actively maintains education and cross-training on all departmental
areas of expertise
Maintains required certifications and prepares and leads training
for staff within the department
Leads small inter- and intra-departmental committees and groups as
requested by supervisor
Assists management in identifying opportunities for process
improvement within the department
Assists customers with understanding total cost of ownership issues
related to hardware and software
Works conscientiously to minimize cost and time requirements in all
areas of departmental responsibility
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
Bachelor's Degree (or higher) OR 4+ years of technical support
experience
3+ years of technical support experience
3+ years of customer service experience
Preferred Qualifications:
1+ years of experience working in a hospital -
1+ years of Network Services experience -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: UnitedHealth Group, New England , Senior Tech Support Specialist, Other , Phippsburg, Northeast
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