Ecotec & CBI Product Support Specialist

Company: Terex
Location: Newton
Posted on: November 20, 2023

Job Description:

Job Description: Position Summary The Product Development Specialist is responsible for driving new product development and existing product improvement by managing all aspects R&D testing on new products and working with dealers to troubleshoot and improve existing products. Technical support for Ecotec that requires answering phone calls to help troubleshoot equipment and occasionally physically repairing a unit. The role also will require help in demonstrating equipment to aid the distributor in proper and efficient operation.

• Provide hands on support for prototype modifications
• Establish and adhere to new machine testing timeline(s)
• Manage engineering change requests and change list on new products before, during, and after prototype build.
• Take part in design reviews of new and existing products to provide voice of the customer feedback to the engineering team
• Develop build plans and train production on how to build new products
• Support dealers and end users by troubleshooting new machines, both remotely and onsite.
• Support sales team in reviewing new applications for existing machines
• Develop training material for new products
• Provide both on-site and phone technical support to Ecotec's installed customer base via the following activities:
• Fitting, welding, machining, and repairing equipment as necessary in the field.
• Troubleshooting and repairing electrical and hydraulic system problems.
• Perform Start Up Training of operators and maintenance personnel.
• Other duties as assigned Qualifications:
  • Degree in Technical/ Mechanical Engineering or equivalent work experience
  • Hands on mechanical and welding experience
  • Professional level practical knowledge of the principles and practices involved in new business development, engineering, operations, and marketing Skills:
    • Strong verbal and written communication skills
    • Microsoft Office Suite
    • Function well in a dynamic environment and meet deadlines
    • Self-motivating in achieving goals
      • Able to influence and persuade at all levels
        • Creativity and innovative thinking
          
          
          If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply. Terex Overview: At Terex,we fully embrace the increasingly diverse world around us and strive to create an empowering and welcoming workplace culture. We are a $4.0 billion publicly traded global manufacturer of materials processing and aerial work platform products and services. We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. While our operations are global, each office or factory is a close-knit community. We value diversity, equity and inclusion, safety, integrity, respect, servant leadership, courage, citizenship, and continuous improvement. It's an exciting time to be part of the expanding manufacturing sector - come join us! Additional Information: We see inclusion as a key to our success and are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions, ensuring equity within our workplace.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the Recruiting department (person or department) atGlobaltalentacquisitions@terex.com The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision. Terex Corporation is an Equal Opportunity Employer and Affirmative Action Employer M/F/D/V.

Keywords: Terex, New England , Ecotec & CBI Product Support Specialist, Other , Newton, Northeast