Customer Care Supervisor
Company: Crum and Forster
Location: Glastonbury
Posted on: April 23, 2024
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Job Description:
Customer Care Supervisor
Job Locations
US-CT-GLASTONBURY - US-CT-Remote
Job ID
2024-3772
Category
Customer Service
Type
Regular
Division
A&H
Crum & Forster Company Overview
Crum & Forster (C&F) with a proud history dating to 1822,
provides specialty and standard commercial lines insurance products
through our admitted and surplus lines insurance companies. C&F
enjoys a financial strength rating of "A" (Excellent) by AM Best
and is proud of our superior customer service platform. Our claims
and risk engineering services are recognized as among the best in
the industry. Our most valuable asset is our people: more than 2000
employees in locations throughout the United States. The company is
increasingly winning recognition as a great place to work, earning
several workplace and wellness awards, including the October 2022
Great Place to Work Award for our employee-first focus and our
steadfast commitment to diversity, equity and Inclusion. C&F is
part of Fairfax Financial Holdings, a global, billion dollar
organization. For more information about Crum & Forster, please
visit our website: www.cfins.com. Since 2000, Crum & Forster's
Accident & Health division (A&H) has offered a diverse
portfolio of specialty insurance and reinsurance products
nationwide. We place a strong focus on product development and
creative distribution methods, along with excellent client service
and support. In addition to our robust domestic portfolio, which
spans both special risk and medical solutions, A&H works on an
international basis through various partnerships. Our global
capabilities provide our partners with even broader flexibility in
underwriting solutions. The qualities and capabilities of Crum &
Forster Accident & Health demonstrate our philosophy of building
meaningful, long-term partnerships and our dedication to providing
alternative strategies in an ever-changing insurance market. Travel
Insured International (TII), a Crum & Forster company, is hiring
for a Customer Service Supervisor. Travel Insured International is
a leading travel insurance provider with more than 25 years in
business. As a key component of our Small Business Unit, within the
Accident & Health division, TII provides travel protection plans to
help each individual travel confidently. Travel Insured
International is proud to offer products to consumers and to agency
partners of all sizes. We're committed to providing dependable
coverage, great value, and end-to-end satisfaction for all
customers. The highly motivated, team-oriented Supervisor oversees
the intraday operations of assigned teams. They will possess strong
leadership, critical thinking skills, and a passion for innovation
and motivation. They are responsible for measuring and providing
appropriate performance feedback, assisting in the implementation
of improvement projects, assisting with customer escalations, and
providing ongoing support to teams. Supervisors will be expected to
maintain team performance and quality standards based on
established metrics and benchmarks.
Job Description
What you will do:
What C&F will bring to you
At C&F you will BELONGWe value inclusivity and diversity. We
are committed to equal employment opportunity and welcome everyone
regardless of race, color, ancestry, religion, sex, national
origin, sexual orientation, age, citizenship, marital status,
disability, gender identity or Veteran status. If you require a
special accommodation, please let us know. Crum & Forster is
committed to ensuring a workplace free from discriminatory pay
disparities and complying with applicable pay equity laws. Salary
ranges are available for all positions at this location, taking
into account roles with a comparable level of responsibility and
impact in the relevant labor market and these salary ranges are
regularly reviewed and adjusted in accordance with prevailing
market conditions. The annualized base pay for the advertised
position, located in the specified area, ranges from a minimum of
$46,100 to a maximum of $76,900. The actual compensation is
determined by various factors, including but not limited to the
market pay for the jobs at each level, the responsibilities and
skills required for each job, and the employee's contribution
(performance) in that role. To be considered within market range, a
salary is at or above the minimum of the range. You may also have
the opportunity to participate in discretionary equity (stock)
based compensation and/or performance-based variable pay
programs.
Keywords: Crum and Forster, New England , Customer Care Supervisor, Other , Glastonbury, Northeast
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