Service Navigator
Company: Agency on Aging of South Central CT
Location: North Haven
Posted on: May 4, 2024
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Job Description:
Service NavigatorAbout AOASCC:The Agency on Aging of South
Central Connecticut (AOASCC) is an independent non-profit
organization dedicated to serving older adults, individuals with
disabilities, and caregivers in the greater New Haven area and the
lower Valley. Our mission is to champion and support older adults
and individuals with disabilities, enabling them to remain
independent and engaged within their communities. We pride
ourselves on being professional, agile, and committed to making a
positive impact.Position Overview:As a Service Navigator, you will
be a vital part of the Aging Answers team. Your role involves
providing personalized assistance to individuals and groups,
primarily through telephone interactions. You will guide clients
and caregivers in accessing essential services related to health
insurance, Medicare, Medicaid, Long-Term Care, and other community
resources. The goal is to alleviate pressure on existing staff,
enhance workflow efficiency, and prevent costly interventions like
institutional placements.Responsibilities:Complex Navigation
Support: Assist clients in navigating complex systems related to
health and social services. This includes understanding and
explaining eligibility criteria, application processes, and
available options.Application Assistance: Help clients complete
necessary forms and applications for various programs.Case
Management: Provide case management services, ensuring continuity
of care and timely follow-up.Options Counseling: Offer informed
guidance on available services, empowering clients to make
well-informed decisions.Person-Centered Counseling: Utilize
person-centered approaches to understand clients' unique needs and
preferences.Short-Term Support: Address urgent needs promptly,
ensuring timely interventions.Qualifications:Education: A master's
degree in social work or a related field in Human Services is
strongly recommended. However, candidates with equivalent education
and experience will also be considered.Experience: A minimum of
three years of relevant experience is preferred.Certifications:AIRS
Certification: The Service Navigator should either hold AIRS
certification or be eligible to sit for the
certification.SHIP/CHOICES Certified: Familiarity with SHIP (State
Health Insurance Assistance Program) and CHOICES (Connecticut's
program for Health insurance assistance, Outreach, Information,
Counseling, and Eligibility Screening) is advantageous.Case
Management Experience: Prior experience in case management is
essential.Resource Training: Commitment to participate in two-hour
resource training sessions monthly.Benefits:We are proud to offer
the following benefit coverage:Medical, dental, and vision
plansCompany-paid life insuranceCompany-paid short- and long-term
disabilityFree parkingRetirement savings plan (403(b))Employee
Assistance Program (EAP)Paid time off (including 12 holidays and
one floating holiday after one year of employment)Direct
depositStaff education and training opportunitiesVibrant,
celebratory, and diverse work atmosphereWork Environment:Schedule:
Monday to FridayModern Work Setting: We provide a comfortable and
efficient work environment.Work-from-Home Days: Hybrid Work
Schedule/Flexibility to work remotely after 6-8 months.On-the-Job
Training: Continuous learning and skill development.Equal
Opportunity Employer:AOASCC is committed to providing equal
employment opportunities to all employees and applicants. We do not
discriminate based on age, color, race, creed, religion, sex,
national origin, disability, sexual orientation, marital or veteran
status, gender identity or expression, or genetic information.
Compensation details: 55000-60000 Yearly
SalaryPI3561f513f7e8-25660-34212408
Keywords: Agency on Aging of South Central CT, New England , Service Navigator, Other , North Haven, Northeast
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