Registration Representative - Bangor, ME
Company: Optum
Location: Bangor
Posted on: May 12, 2025
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Job Description:
$3,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Opportunities at Northern Light Health, in strategic partnership
with Optum. Whether you are looking for a role in a clinical
setting or supporting those who provide care, we have opportunities
for you to make a difference in the lives of those we serve. As a
statewide health care system in Maine, we work to personalize and
streamline health care for our communities. If the place for you is
at a large medical center, a rural community practice or home care,
you will find it here. Join our compassionate culture, enjoy
meaningful benefits and discover the meaning behind: -Caring.
Connecting. Growing together.--- -
The Registration Representatives -are often the first point of
contact upon patient arrival and are required to have excellent
customer service skills. This position will input patient
information received in person or over the phone, to update the
hospital system for patient demographic, insurance, financial
obligation, or appointment related data for a variety of practice
and hospital services. -
This position is a full-time role (36 hours / week). Employees are
required to work any variable schedule including the flexibility to
work on a mixture of days, evenings, overnights, weekends, and
rotating holidays supporting our 24/7 operations. Additional
information will be provided during the interview process. It may
be necessary, given the business need, to work occasional
overtime.
Our office is located at Northern Light Eastern Maine Medical
Center, 489 State St, Bangor, ME, 04401.
We offer 2 - 3 weeks of paid training. The hours during training
will be based on your schedule or will be discussed on your first
day of employment. -Training will be conducted on - site.
Primary Responsibilities: -
Greets visitors and patients in person, or communicates by
telephone or video conferencing, upholding excellent customer
service
Enters and updates patient demographic and financial information,
ensuring the patient is fully registered as early in the process as
possible
Obtains appropriate applications and forms, confirming signatures
are on file, Photocopies / scans documents as needed
Provides patients with financial responsibility information and
collects patient liabilities, documents amount in the appropriate
fields, and balances the cash box daily
Works with partnering departments (Financial Counseling,
Scheduling, Financial Clearance, and clinical areas) to ensure all
aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital
information as requested
Coordinates patient admission needs, bed assignments, and tracking
boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and
error reports timely, and proactively seeks assistance to resolve
as needed
Maintains a safe environment complying with NLH policies and
procedures; reports and directly addresses environmental hazards
and violations of patient safety policy and / or protocol when
involved or observed
May perform other duties upon request
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications: -
High School Diploma/GED (or higher)
6+ months of experience in an office setting, customer service
setting (over the phone OR face to face), phone support role or
call center environment -
Beginner level of proficiency with Windows applications
Ability to work any full-time (36 hours / week) variable schedule
including the flexibility to work a mixture of days, evenings,
overnights, weekends, and rotating holidays supporting our 24/7
operations based on business need
Must be 18 years of age or older
Preferred Qualifications: -
1+ years of registration experience in a hospital OR medical
setting -
Understanding of medical terminology -
Working knowledge of insurance policies and procedures and patient
care settings
Previous experience working for Northern Light Health - -
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.00 -to $28.85 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, New England , Registration Representative - Bangor, ME, Other , Bangor, Northeast
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