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Dispatcher

Company: Nesco Resource
Location: Shelton
Posted on: November 23, 2021

Job Description:

Primary Responsibilities

  • Responsible for dispatching service technicians to maintain and repair Reverse Vending Machines.
  • Process Work Orders in ClientsERP system (IFS)
  • Must have experience in dispatching service techs and the ability to efficiently interact with customers and technicians requirements for scheduling support relevant issues.
  • Able to perform well in a high-pressure environment and organize multiple tasks during the day (track technicians progress, handle many phone calls, move jobs around to maintain schedules, and input data into computer systems).
  • Produces end of day reporting for unfinished, rescheduled and or next days first calls.
  • Utilizing GPS and proprietary dispatching/routing software to monitor operations of routes for accuracy with coverage in up to 7 states
  • Verify Technicians Check-in as they report to work and accept work orders
  • Work with supervisors to ensure Technicians on-time performance metrics are met
  • Serve as an interface between Parts and Service departments
  • Facilitates technician's Response Time & Machine Uptime performance metrics to exceed contracted Service Level Agreements (SLA's)
  • Other duties as assigned Minimum Requirements
    • High School Diploma or equivalent
    • 1- 3 years of prior dispatch experience required; interstate dispatching experience preferred
    • Proficient in Microsoft Office and ERP systems (Word, Excel and Outlook)
    • Must be able to work both Saturday and Sunday
    • Must have basic knowledge of computers, tablets, smart phones, and other office equipment
    • Excellent customer service skills required; both verbal and in writing
    • Bilingual a plus (Spanish) What we offer once perm: Full benefits package including medical, dental, and vision 401k with company match A variety of career advancement opportunities across multiple locations Paid Time Off and floating holidays A positive work environment with a focus on safety and teamwork Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.

Keywords: Nesco Resource, New England , Dispatcher, Professions , Shelton, Northeast

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