Sr. Business Analyst

Company: KING ARTHUR FLOUR
Location: Norwich
Posted on: June 25, 2022

Job Description:

Meet Us: King Arthur Baking Company is an award-winning, audience-leading baking company with a strategic vision to be the resource for baking education and inspiration. Through traditional and new media, in-person and virtual education, we strive to be a leader in helping novice and expert bakers alike. We're not going anywhere - we've been part of the family since 1790. We work to build stronger communities and increase access and the connection to real foods. We take pride in our responsible sourcing and our "never bleached" guarantee. And we work closely with farmers, millers, and suppliers in a continued commitment toward sustainability. Our wheat flour is grown and milled right here in the United States. Flour this good uses only the purest ingredients, free from GMOs. As a founding B Corporation, we are committed to using the power of business as a force for social and environmental good. We believe every employee's contributions make our company what it is: vibrant, successful, and committed to spreading the joy of baking. We are a welcoming and inclusive 100% employee-owned company.The Position: As a key member of the Information Technology (IT) Team, the Sr. Business Analyst (SBA) is the voice of the consumer and champion of the system users. The SBA logically assesses each process step to enhance the functionality of our systems and serves as the bridge between business leaders and IT systems developers. The SBA will have in-depth knowledge of the business, customer and systems. They are an expert facilitator who can elicit the needs from multiple groups including senior level executives and synthesize the result in an easily consumable set of deliverables. They use critical thinking and an innate attention-to-detail to represent all business requirements, scenarios and use cases to ensure that the systems are built to delight the customer and drive the business. The Benefits: Yes, we have the regular "stuff" - medical, dental, vision, company paid short- and long-term disability, life insurance, paid time off to rest, paid holidays to have fun, a 401(K) with a company match. But here's what makes us different: 40 paid volunteer hours a year, profit sharing*, participation in the Employee Stock Ownership Plan (ESOP)* and knowing that those working with you are dedicated and engaged co-employee owners that believe in you and your extraordinary abilities to move us all forward. Reports to Director of Omnichannel SystemsLocation: Remote; required to travel onsite to the King Arthur Baking offices in White River Junction, VT 4-6 times per year.Essential Duties and Responsibilities Partners with business sponsors to take a project or enhancement request through scoping, detailed requirements and use case definitions for all customer-enabling solutions including web-facing, point-of-sale, call center solutions, supporting services and middleware/integration layersFacilitates requirements elicitation using persona definitions, requirements workshops and activity diagrams, business process flows, decision trees and other toolsPartners with IT delivery leader to provide inputs into planning and acts as an enabler throughout the full life-cycle of the requestApplies a critical eye in reconciling conflicts in requirements and distinguishing a nice-to-have request from a must-haveSeeks to learn the business processes and surrounding technology deeply enough to anticipate potential exception scenarios and drive them through structured review to define the expected outcomeActs as a subject matter expert for customer-enabling solutions to provide day-to-day operational support to business partners Utilizes knowledge across all areas of the business to proactively make recommendations to optimize an omni-channel experience that drives a consistent and valuable customer experience Works closely with the development team to ensure all non-functional requirements are also defined including logging/alerting/notifications, performance, compliance, etc.Works closely with the development team and third-party vendors to establish a technical vision and negotiate trade-offs between functionality, usability, feasibility, supportability and performance with feedback loops to the business sponsor as requirements adjustments are warrantedParticipates in solution design reviews to provide feedback and ensure requirements are met by proposed designLeads the change impact assessment to identify impacts to the organization and work with the relevant parties to develop a change management plan which could include creation of communications and delivery of trainingParticipates in functional and user acceptance testing and, in some cases, supports definition of test scenariosLeads the creation of a standard requirements template and refine the business analysis process and methodology to establish a standard that can be used across teamsDisseminates information through written and verbal communications, striking the right level of detail with the audience across both business and technical stakeholdersPerforms other related duties as required or assigned Minimum job requirementsBachelor's degree in business or higher from an accredited college/university or equivalent experience5+ years of experience as a Business Analyst, including 2+ years of experience in an omni channel CPG company and e-commerce solutionsExperience capturing complex requirements to meet business objectivesProficient in process design documentationExperience working with in-house development teams, out-sourced development and SaaS providersDemonstrated critical thinking skills, innovative thinking, and analytical skillsExperience with Organizational Change Management and User Acceptance TestingFamiliar with concepts of Master Data Management and use of Business Intelligence toolsIIBA Certification supports above requirements Success factors/competencies for this roleThinks and acts strategically, understands how their role contributes to larger outcomeProvides exemplary customer service to both internal and external customersActs with integrity, sets high standards for oneself and does what they say they will doLearns from mistakes, is receptive to feedback and seeks out opportunities for continuous improvementActively participates in team problem solving and decision makingKeeps commitments and proactively communicates updates with leadership and key stakeholdersIs readily accessible, willing to listen and seeks to understand Physical requirements/work environmentThe physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical requirementsMust be able to work at a computer for several hours at a time.Work environment The work environment of this position is conducted within a remote work environment with the function being performed at the computerSafetyUnderstands that safety is the responsibility of everyone at the organizationIs responsible for providing a safe and ergonomically sound work environment, identifying unsafe conditions and correcting these conditions immediately Engages in safety and compliance training programs and encourage 100% team participation in sameEnvironmentAdheres to company-wide green norms, looks for ways to reduce, reuse, recycleEducates oneself on KAB environmental campaignsStrives to continually improve and implement new processes to reduce our environmental impactIt is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. There's room at our table for you! Apply today. Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors protected by law. King Arthur Flour provides reasonable accommodation to qualified individuals with disabilities to allow them to participate in both the application process and during employment. Such individuals are encouraged to seek accommodations to allow them to apply for a position, participate in the application process, and meet the essential functions and requirements of the position. *Amounts vary based achievement of financial targets. Participation based on hire date and program entry date. PI183102481

Keywords: KING ARTHUR FLOUR, New England , Sr. Business Analyst, Professions , Norwich, Northeast