IT Business Process Analyst
Company: ASML
Location: Wilton
Posted on: August 8, 2022
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Job Description:
LocationWilton - CT, USTeamITExperience3-7
yearsDegreeBachelorJob CategoryComputer science & software
engineeringTravel10%Introduction to the jobASML US, including its
affiliates and subsidiaries, bring together the most creative minds
in science and technology to develop lithography machines that are
key to producing faster, cheaper, more energy-efficient microchips.
We design, develop, integrate, market and service these advanced
machines, which enable our customers - the world s leading
chipmakers - to reduce the size and increase the functionality of
their microchips, which in turn leads to smaller, more powerful
consumer electronics. Our headquarters are in Veldhoven,
Netherlands, and we have 18 office locations around the United
States including main offices in Chandler, Arizona, San Jose and
San Diego, California, Wilton, Connecticut, and Hillsboro,
Oregon.The IT department in Wilton supports the local business
units, especially the Operations Group and D&E as the largest
local groups. Additionally, we support processes and applications
that are used in the Customer Support and Finance organizations
locally as well as distributed in the US. We work closely with
other IT colleagues in the US and globally to provide a single
point of contact for our local business partners whenever
possible.Role and responsibilitiesThe Business Process Analyst is
the primary IT point of contact working with their business partner
to assess requirements and identify the best solution that will
deliver sustainable results. Once approved, the solution will be
crafted through process improvement, application configuration or a
combination of methods in close collaboration with business
partners and possibly, external service providers. The deliverable
will typically include change management that requires clear
communication, documentation and possibly training in order to
deliver full value.Duties and ResponsibilitiesEnsures the capture
of clear expectations and requirements between IT and the Business
for all IT related demand.Serves as a contact for the business to
advise/solve or direct IT issues for resolution.Manages escalation
of project issues to the appropriate management staff.Administers
and maintains service level agreements between IT and the
Business.Facilitates the alignment of IT projects with business
goals and objectives.Interacts with the supported business function
to develop detailed understanding of user Information Technology
needs.Confers with technical or functional experts at all levels,
company-wide, to obtain requirements, develop solution proposals,
and coordinate implementation.Proactively seeks opportunities that
will support business goals and provide business users with
alternatives that enhance business performance and
efficiency.Evaluates user requests for enhancements and/or
upgrading of highly complex business systems.Develops solution
proposals and designs to meet customer requirements.Facilitates
communications with business customer through all phases of this
process.Provides general customer support for assigned business
applications.Coordinates resolution of Enterprise Systems support
issues for assigned business area with IT staff, suppliers and
functional users.Actively develops, promotes and applies project
management techniques to assigned work and activities.Actively
surveys internal customers for feedback, and adjusts activities
accordingly.Manages, sets priorities of, and successfully completes
multiple projects and support issues concurrently with little or no
supervision of the work group manager.Keeps current on new
technologies by reading literature, attending conferences and
seminars, taking classes, and participating in technical societies,
as appropriate.Performs other duties as assigned.Education and
experienceBachelor s Degree in Business Administration/Management,
IS&T Management, Computer Science, or related discipline is
preferred. Relevant experience can compensate for lack of ideal
degree.Experience with functional and technical aspects of major
enterprise business systems such as SAP Applications or business
intelligence analytical applications.Proficient understanding of
the functional capabilities and configuration of broad areas of
these applications is required.Requires thorough understanding of
planning, analysis, and testing techniques required to support an
enterprise business system.Experience in multiple functional
business areas such as manufacturing, logistics, field service or
sales and marketing.Requires understanding of capabilities,
features, and limitations of system development tools.Demonstrated
ability to act in a consultative role to understand functional
business processes, related information technology needs, and
develop solutions and delivery proposals.SkillsWorking at the
cutting edge of tech, you ll always have new challenges and new
problems to solve - and working together is the only way to do
that. You won t work in a silo. Instead, you ll be part of a
creative, dynamic work environment where you ll collaborate with
supportive colleagues. There is always space for creative and
unique points of view. You ll have the flexibility and trust to
choose how best to tackle tasks and solve problems.To thrive in
this job, you ll need the following skills:Excellent written and
verbal communication skills.Excellent customer service skills, with
an advanced understanding of customer relationship building.Ability
to use MS Office applications, collaboration tools, and effective
use of e-mail and messaging systems.Ability to effectively manage
multiple assignments and prioritiesDiversity & InclusionASML is an
Equal Opportunity Employer that values and respects the importance
of a diverse and inclusive workforce. It is the policy of the
company to recruit, hire, train and promote persons in all job
titles without regard to race, color, religion, sex, age, national
origin, veteran status, disability, sexual orientation, or gender
identity. We recognize that diversity and inclusion is a driving
force in the success of our company.Other informationThe physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.While performing the duties of this job, the employee
routinely is required to sit; walk; talk; hear; use hands to
keyboard, finger, handle, and feel; stoop, kneel, crouch, twist,
reach, and stretch.The employee is occasionally required to move
around the campus.The employee may occasionally lift and/or move up
to 20 pounds.May require travel dependent on business
needs.Specific vision abilities required by this job include close
vision, color vision, peripheral vision, depth perception, and
ability to adjust focus.Can work under deadlines.The environment
generally is moderate in temperature and noise level.
EOE AA M/F/Veteran/DisabilityNeed to know more about applying for a
job at ASML? Read our frequently asked questions.
Keywords: ASML, New England , IT Business Process Analyst, Professions , Wilton, Northeast
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