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Digital Assets Operations & Platform Resiliency Systems Analyst

Company: Fidelity Investments
Location: Merrimack
Posted on: March 20, 2023

Job Description:

Job Description:

The Role

The Digital Assets Operations and Platform Resiliency Team is looking for a passionate, self-driven systems analyst to drive operational efficiencies across the crypto ecosystem while advising on functional strategy and identifying strategic End to End process opportunities. With a focus on quality and keeping all our customer experiences digital, you will build partnerships with teams across the enterprise to define cross company procedures and ensure our platforms have 24x7 run/availability.

As part of the team you will learn and understand all of the components of the crypto ecosystem, analyze, drive resolutions for, and initiate recoveries from any operations or platform issues encountered with an overall goal of reducing friction for our clients. You will stay committed to increasing your own knowledge and bring the latest thinking to your role by:

  • Ensuring 24x7 platform Run/availability through steadfast focus on production stability
  • Advocating for the changing of operations and platform solutions where the result is increased quality, improved customer experience, or reduced firm risk.
  • Partnering with technology, architecture, security, and service center teams
  • Taking ownership and accountability for figuring out what needs to be done
  • Helping to maintain the high level of integrity within the team The Expertise and Skills You Bring
    • 4-8+ years professional experience as a Systems Analyst for software solutions
    • Knowledge of cryptocurrencies and the supporting analytics as well as an understanding of the broader digital asset ecosystem
    • Experience with Structured Query Language (SQL) and programming in general
    • Demonstrable experience researching, optimizing, developing, and authoring solution requirements, user stories, and specifications for moderate to complex software systems
    • Excellent analytical skills
    • Bachelor's Degree in Computer Science or related technology discipline
    • Solid understanding and experience with complex relational database schemas and SQL management tools
    • Proven experience working with REST, SOAP, JSON, Splunk and APIs
    • Agile experience preferred including working with Jira
    • You establish strong relationships as you work across teams to deliver business outcomes
    • You are intellectually curious and model a culture of continuous learning and mentoring
    • You have or are committed to developing a balance of technology and non-technical skills in order to fully appreciate the broad needs of our customers
    • You are a detail-oriented person with a real passion for accuracy, clarity, and elimination of ambiguity
    • You are deeply effective in written and verbal communications and are dedicated to tailoring content to the appropriate audience (business vs. technology, associate vs. management, etc.)
    • You are a self-starter who can rapidly assimilate business processes, goals and objectives and distill them into well-defined requirements
    • You understand how technology can automate business processes and can effectively propose, challenge and engage in ideation with business and technology teams in formulating software designs and solutions
    • Assist in identification, isolation, resolution, and communication of problems within the production and nonproduction environment and perform troubleshooting.
    • Good interpersonal and leadership and influencing skills (without direct authority of others)
    • Self-driven, self-managed, energetic, passionate, and motivated with the ability to work independently to deliver results The Team

      The role resides in the Operations and Platform Resiliency team within the Trading Platform Product Area within the PI Digital Assets domain. Our domain seeks to create differentiated, competitive capabilities and product offerings to acquire new customers and develop existing clients. Our team focuses on the evolution and management of the Fidelity Crypto trading product. We will partner together to help support and evolve Fidelity's retail cryptocurrency offerings that demonstrate Fidelity's commitment to customer value and high customer experience standards.

      Company Overview

      At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit Fidelity Investments is an equal opportunity employer.

      Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process. Please email us at or call , prompt 2, option 2 if you would like to request an accommodation.

      Please see below for the salary range for work locations in Colorado only:


      Please see below for the salary range for work locations in New York City, Westchester County, NY and Jersey City, NJ only:


      Please see below for the salary range for work locations in California only:


      Please see below for the salary range for work locations in Washington only:



      Company Overview

      Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients' money.

      Join Us

      At Fidelity, you'll find endless opportunities to build a meaningful career that positively impacts peoples' lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees' Choice Award , we have been recognized by our employees as a Best Place to Work in 2023. And you don't need a finance background to succeed at Fidelity-we offer a range of opportunities for learning so you can build the career you've always imagined.

      At Fidelity, our goal is for most people to work flexibly in a way that balances both personal and business needs with time onsite and offsite through what we're calling " Dynamic Working ."

      We invite you to Find Your Fidelity at .

      Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

      Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to , or by calling , prompt 2, option 3.

      We welcome those with experience in jobs such as Software Developer, Computer Technician, and Computer User Support Specialist and others in the Computers and Technology to apply.

Keywords: Fidelity Investments, New England , Digital Assets Operations & Platform Resiliency Systems Analyst, Professions , Merrimack, Northeast

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