Desktop Services Analyst
Company: State of CT Judicial Branch
Location: Glastonbury
Posted on: March 20, 2023
|
|
Job Description:
Desktop Services AnalystState of Connecticut Judicial Branch
Glastonbury The State of Connecticut Judicial Branch Court Support
Services Division is seeking a Desktop Services Analyst
(Information Technology Analyst I) for the Computer Support,
Facilities & Materials Management Unit (COSFAMM). Qualified
applicants will possess experience in the specific functional area
of Desktop Services. Preferred candidates must be able to diagnose
and resolve PC and desktop software needs using a variety of
diagnostic tools to identify hardware and/or software issues and
initiate repairs; rebuild PCs and reconfigure user specific
settings; install new software releases of routine nature;
coordinate installation, modification and maintenance of network
components; assist in implementation of network and/or system
hardware and software upgrades and/or enhancements; configure and
install terminal emulation software for host connection.The
incumbent will use routine interpersonal and technical skills to
perform and/or participate in the following: assist in diagnosing
system problems and developing and coordinating resolutions;
perform installation and implementation of new and existing
technologies; assist in the evaluation of new technologies; test
and evaluate new hardware and/or software; may assist in making
recommendations for hardware and/or software purchases; assist in
determining interface and utility requirements and use design
specifications; may act as a liaison to hardware and/or software
vendors, developers, and management; arrange necessary hardware and
software availability; may assist in implementing network and
system security guidelines; assist in executing specific disaster
recovery plans; may assist in making recommendations for migration
and upgrade directions; may train business or technical staff on
new procedures; assist in conducting system performance analysis,
tuning or storage management; may conduct technical training
programs for IT staff; may communicate with business owners and
management; may assist in development of current and future
information technology policies, procedures and standards; perform
and/or assist in the preparation of correspondence, manuals,
business intelligence reporting and documentation as required;
produce status reports; support production applications and
environments as required; perform related duties as required.In
addition to the preferred qualifications, the successful candidate
will receive on the job training to build, configure, deploy &
support laptops, desktops, tablets, smartphones, printers, copiers
& more. The selected candidate will utilize automated systems when
building devices and work with members of the COSFAMM unit to
support staff. The selected candidate will be responsible for
inventory records & documentation, training staff on how to use
technology, providing technology to support staff around the state
& more. Travel is required.Preference will be provided to qualified
candidates who possess proficiency with:Microsoft WindowsMicrosoft
OfficeNetworkingVideo Conferencing Upon hire, hybrid remote work
may be available. Salary Range: $79,949 - $108,796/year - plus
State of Connecticut benefits. New employees begin at the minimum.
The starting salary for existing state employees may be higher than
the minimum, in accordance with existing Judicial Branch policy.
The State of Connecticut Judicial Branch offers its employees a top
notch array of health and retirement benefits including but not
limited to: paid holidays, vacation, sick and personal leave, group
life insurance, 457 Deferred Compensation, voluntary flexible
spending account programs, discounted auto and home insurance
policies and long and short term disability. EXPERIENCE AND
TRAINING General Experience: Four (4) years of experience in
information technology (IT), programming, systems/software
development or another IT related field with a concentration in the
specific area of the position being applied for. Substitutions
Allowed: 1) College training in management information systems,
computer science, electrical engineering or related area may be
substituted for the General Experience on the basis of fifteen (15)
semester hours equaling six (6) months of experience to a maximum
of four (4) years for a Bachelor's degree.2) A Master's degree in
management information systems, computer science, electrical
engineering or related area may be substituted for the General
Experience.3) Relevant certification in management information
systems, computer science, electrical engineering, project
management or related area may be substituted for up to six (6)
months of the general experience. Special Requirement: Incumbents
may be required to travel within the State in the course of their
daily work. Applications must be received by April 3, 2023.
Applications must be submitted through the on-line application site
at: (CLICK BELOW) Resumes or paper applications will not be
accepted. Careers at the Branch play an essential role for the
public and society. Our meaningful, challenging, and interesting
positions have a long-lasting effect that serves to advance justice
and ultimately provides for the greater good of all. Please
reference posting number 23-7000-036 AA/EOE
Keywords: State of CT Judicial Branch, New England , Desktop Services Analyst, Professions , Glastonbury, Northeast
Click
here to apply!
|