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Senior Field IT Technician

Company: Compunnel
Location: Groton
Posted on: March 20, 2023

Job Description:

Job Responsibilities :

  • Computer hardware set up, basic hardware and software troubleshooting stills
  • Provides support for software, hardware and networking support for desktops, laptops and servers.
  • Provides maintenance and support on legacy products. Supports Core, server products.
  • Performs disk replacement on enterprise storage products
  • Installs and maintains PCs and associated software, networks, servers and peripherals
  • Supports network products from operational and maintenance perspectives
  • Performs installs, moves, adds and changes as required
  • Tests and certifies PCs, networks, servers and client approved applications
  • Provides follow-up on problems or escalation.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Ensures customer satisfaction throughout the service delivery transaction.
  • Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system

    Job Description :
    • 1-3 year computer support experience, basic hardware and software skills. Good work ethic, good organizational skills
    • You will perform activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
    • This is a journeyman position for the typical desk side support technician. You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
    • You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
    • Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products

Keywords: Compunnel, New England , Senior Field IT Technician, Professions , Groton, Northeast

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