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Dispatcher - Second Shift

Company: ADA Traffic Control
Location: Colchester
Posted on: March 20, 2023

Job Description:

Position Overview:As a Dispatcher for ADA Traffic Control, this position is responsible for:

  • Scheduling and coordinating crews for scheduled jobs from Sunday to Saturday
  • Coordinate crews for emergency calls when they occur
  • Assists coworkers and other dispatchers as necessary
  • Performs geographical location spotting, map reading and provides detailed instructions to contractors and fieldworkers
  • Support fieldworkers with any concerns that may arise and delegate appropriately as necessary
  • Support contractors to the best of their ability
  • Forward any new business inquiries to the Business Manager
  • Other duties may be assigned as neededKnowledge and Skills:
    • A basic concept of geography (able to read maps) and basic direction skills are required
    • Communicate effectively with others over the telephone, email or in person
    • Demonstrate effective listening skills
    • Successfully identify and resolve issues that may arise
    • Work under minimal supervision
    • Work in a fast-paced environment
    • Maintain accurate records
    • Analyzing and resolving problems
    • Preparing written communications (e.g., responding to emails)Preferred Qualifications:
      • Experience with a call center environment
      • Ability to follow procedures and regulations
      • Ability to remain calm in a stressful situation
      • Fluent in English
        • Strong MS Excel skills
          • Incredible multitasking abilities
          • Great communication skills
          • Ability to rapidly input information into a data entry system
          • Great customer service skillsEducation:
            • High School Diploma or GED equivalent

              Monday to Friday 4:00pm to 12:00am, weekends/overtime as needed


Keywords: ADA Traffic Control, New England , Dispatcher - Second Shift, Professions , Colchester, Northeast

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