Dispatcher - Second Shift

Company: ADA Traffic Control
Location: Colchester
Posted on: March 20, 2023

Job Description:

Position Overview:As a Dispatcher for ADA Traffic Control, this position is responsible for:

• Scheduling and coordinating crews for scheduled jobs from Sunday to Saturday
• Coordinate crews for emergency calls when they occur
• Assists coworkers and other dispatchers as necessary
• Performs geographical location spotting, map reading and provides detailed instructions to contractors and fieldworkers
• Support fieldworkers with any concerns that may arise and delegate appropriately as necessary
• Support contractors to the best of their ability
• Forward any new business inquiries to the Business Manager
• Other duties may be assigned as neededKnowledge and Skills:
  • A basic concept of geography (able to read maps) and basic direction skills are required
  • Communicate effectively with others over the telephone, email or in person
  • Demonstrate effective listening skills
  • Successfully identify and resolve issues that may arise
  • Work under minimal supervision
  • Work in a fast-paced environment
  • Maintain accurate records
  • Analyzing and resolving problems
  • Preparing written communications (e.g., responding to emails)Preferred Qualifications:
    • Experience with a call center environment
    • Ability to follow procedures and regulations
    • Ability to remain calm in a stressful situation
    • Fluent in English
      • Strong MS Excel skills
        • Incredible multitasking abilities
        • Great communication skills
        • Ability to rapidly input information into a data entry system
        • Great customer service skillsEducation:
          • High School Diploma or GED equivalent
            
            
            Monday to Friday 4:00pm to 12:00am, weekends/overtime as needed
            
            
            
            PI208233768

Keywords: ADA Traffic Control, New England , Dispatcher - Second Shift, Professions , Colchester, Northeast