I & M VoIP Technician

Company: Consolidated Communications, Inc.
Location: Bangor
Posted on: May 28, 2023

Job Description:

The responsibilities of an Installation & Maintenance Technician include, but are not limited to, configuration and implementation of telephone systems and related products required to support telephony applications. Learning additional skills pertaining to telephony products will be expected with a combination of on the job training, CBT courses and classroom instruction. Working with customers, deriving program needs and design solutions and implementing those solutions is an important responsibility of this position.Performs job duties consistent within safety, legal, and regulatory requirements; company standards, culture and business practices. Acts with the highest level of business and personal ethical standards in all aspects of job performance. ResponsibilitiesWorking with customers, deriving program needs and implementing those solutionsDeploy UC / VoIP solutionConfigure UC ServerInstall voice switches and gatewaysFully program UC solutionConfigure all users and extensionsDeploy all phonesConfigure and test all trunks (POTS and PRI)Install PC applications Provide post-installation testingMonitor and troubleshoot hardware and software problems of the phone systems.This position will require on call responsibilities when necessary skills are attained.Provide basic support and troubleshooting of PoE data switchesCreate and maintain documentation as it relates to deployed solution, processes, and service records.Assist with disaster recovery for our customers.Contributes to departmental activities and programs by accomplishing related tasks as needed.QualificationsAssociate's degree or equivalent and 5-7 years of VoIP implementation experience required.Ability to learn additional skills pertaining to telephony productsAbility to obtain system certificationsValid Driver's License and satisfactory driving history.Strong, applied technical knowledge of VoIP systems and Microsoft operating systemsExpertise supporting VoIP / UC solutionWorking technical knowledge and ability to troubleshoot current VoIP technologyProven analytical and problem-solving abilitiesStrong communication skills.Benefits OfferedWe are proud to offer a comprehensive and competitive benefits package:401(k) matchingMedical, Rx, Dental and Vision insuranceDisability insuranceFlexible spending accountHealth savings accountLife insuranceTuition reimbursementPaid vacation and personal daysPaid holidaysEmployee Assistance ProgramAnnual bonus program to eligible employee's based upon organization performanceEqual Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, familial status, genetics, disability, age, veteran status or any other characteristic protected by law. PDN-99192b57-b3bf-4e91-b773-f76c0674dc47

Keywords: Consolidated Communications, Inc., New England , I & M VoIP Technician, Professions , Bangor, Northeast