NewEnglandRecruiter
the smart solution for New England jobs

Inbound Travel Consultant

Company: Mommy Jobs Online
Location: Naugatuck
Posted on: May 17, 2018

Job Description:

"Assisting Inbound Business Customers with their Corporate Travel Bookings. Must be professional and have previous international travel booking experience. We are the number one contact center and client relationship management company in the world. Founded in 1978, the Company operates nearly 83,000 computerized workstations, with more than 138,000 employees across 268 contact centers in 50 countries and conducts programs in more than 66 different languages and dialects on behalf of major international companies operating in various industries. We are a people company, our passion and dedication to the growth and success of our people can be seen in each one of our actions and initiatives. Duties/Responsibilities: Language/Communication Excellent written and oral communications Position will require inbound, outbound (callbacks), and email communications. Excellent telephone skills, including a professional demeanor portrayed to customers demonstrated through ability to ask probing questions, ability to communicate with sense of urgency Fluency and comprehension in the language requirements for the specific point of sale (spoken and written) Accent neutral verbal/written communication skills as verified by approved formal test Strong listening skills: active listening; able to appreciate the context of the business traveler's experience Written skills: excellent grammar; attention to detail demonstrated through follow-up to ensure resolution for customer Minimum 1-year experience demonstrated use of these communications skills in prior experience Soft Skills: Travel savvy: Passion for travel Experience with travel reservations Solutions mindset: Passion to find the right solution for the customer (e.g., consultative skills), while also closing the sale and potentially up-selling the customer. Anticipate customer needs - displays a number of skills as applicable e.g., empathy, proactive recommendations, urgency, etc. Polished delivery: ability to communicate in a structured and effective manner Excellent time management: ability to multi-task to solve issue for customer, while managing time Quick learner: ability to ramp up quickly and act on feedback constructively De-escalate customer situations, manage customer expectations and follow-up on customer commitments Passion for service, one call resolution and tailoring the solution for the caller Technical Skills: Fast accurate typing skills Fast computer navigation skills (e.g., Web applications, shared folders, operating system Windows) Knowledge of Internet Explorer (ability to search for address locations while speaking to customers, navigate through multiple web applications and windows at one time on a single screen) General database searching skills High speed data entry speed and accuracy Ability to multitask in multiple windows of activity on computer screen Basic math skills (adding, subtracting and basic calculations) Geography skills (countries around the world, latitude, longitude or an aptitude to learn) International faring skills (or an aptitude to learn) Typing 35 wpm as verified by a formal test ISP skills: sign-up, install, connection, messaging (chat, e-mail), navigation, online support, etc. Proficiency in a multi-system environment Qualifications: Experience, Education, and Certification: High school degree or equivalent (required) College degree preferred 1-2 years of experience with a corporate travel agency 2-3 years of experience with an airline reservations system 1-2 years of experience with international offerings Demonstrated high-level of skill in reservations, reissues / exchanges, ticketing and customer service Knowledge of international exchange rate calculation and taxes Able to assist in all aspects of arranging/booking travel including, air, rail, hotel, car and alternate ground transportation, Strong aptitude/understanding for exchanges Travel agency experience highly desired Experienced in telemarketing/sales 1-3 years GDS experience To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLSara on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, New England, Inbound Travel Consultant, Professions, Naugatuck, Northeast

Click here to apply!

Didn't find what you're looking for? Search again!


I'm looking for
in category
within


Other Professions Jobs


Class A CDL Team Truck Drivers - Lisbon
Description: Covenant Transport is now hiring experienced teams forOTR positions.The
Company: Covenant Transport
Location: Lisbon
Posted on: 05/22/2018

Class A CDL Flatbed Owner Operator Drivers - Long Haul/OTR (Belfast,ME
Description: Job Description: br MERCER TRANSPORTATION - THE OWNER OPERATOR COMPANY br CALL 888- - TODAY Tired of waiting for your money Wait no more Mercer Transportation has all the freight you want (more...)
Company: Mercer Transportation
Location: Belfast
Posted on: 05/22/2018

Driver CDL Class A or B
Description: Job Description As one of the fastest-growing companies in the building products industry, SRS Distribution Inc. sells roofing and other residential and commercial building materials to professional contractors. (more...)
Company: SRS Distribution, Inc.
Location: Danbury
Posted on: 05/22/2018


CDL A Student Truck Drivers - Call Or Apply Today
Description: Were hiring Experienced Class A CDL truck drivers for OTR solo and team positions. We're also hiring students who have 140 credit hours and their transcripts. If you don't wish to take the bus to orientation, (more...)
Company: Navajo Express
Location: Hamden
Posted on: 05/22/2018

CDL A Truck Driver - Northeast Regional - Home Weekends - No Experience Required
Description: Great home time Northeast Regional Opportunity for CDL truck drivers. Stay close to home during the week and get home weekends. And, as a regional driver trainer you can earn up to 80,000/yr. We're (more...)
Company: US Xpress
Location: Cape Elizabeth
Posted on: 05/22/2018

Class A CDL Flatbed Owner Operator Drivers - Long Haul/OTR (Caribou,ME
Description: Job Description: br MERCER TRANSPORTATION - THE OWNER OPERATOR COMPANY br CALL 888- - TODAY Tired of waiting for your money Wait no more Mercer Transportation has all the freight you want (more...)
Company: Mercer Transportation
Location: Caribou
Posted on: 05/22/2018

Dedicated CDL Truck Driver Job: $1000 Minimum Pay & No Touch Freight!
Description: US Xpress is now hiring for one of our most popular dedicated lanes with 1000 Minimum Weekly Pay If you've been looking for great starting pay and home time this is the perfect job for you. There are (more...)
Company: US Xpress
Location: Willimantic
Posted on: 05/22/2018

Class A CDL Flatbed Owner Operator Drivers - Long Haul/OTR (South Port
Description: Job Description: br br MERCER TRANSPORTATION - THE OWNER OPERATOR COMPANY br CALL 888- - TODAY Tired of waiting for your money Wait no more Mercer Transportation has all the freight you (more...)
Company: Mercer Transportation
Location: South Portland
Posted on: 05/22/2018

Dedicated CDL Truck Driver Job: $1000 Minimum Pay & No Touch Freight!
Description: US Xpress is now hiring for one of our most popular dedicated lanes with 1000 Minimum Weekly Pay If you've been looking for great starting pay and home time this is the perfect job for you. There are (more...)
Company: US Xpress
Location: Greenwich
Posted on: 05/22/2018

Dedicated CDL Truck Driver Job: $1000 Minimum Pay & No Touch Freight!
Description: US Xpress is now hiring for one of our most popular dedicated lanes with 1000 Minimum Weekly Pay If you've been looking for great starting pay and home time this is the perfect job for you. There are (more...)
Company: US Xpress
Location: Milton
Posted on: 05/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn