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Cust Intell & Insight Analyst

Company: NaviSite
Location: Stamford
Posted on: November 15, 2019

Job Description:

Date posted 10/24/2019 Requisition Number: ******BR Location: United States - Connecticut - Stamford Area of Interest: Customer Operations Position Type: Full Time JOB SUMMARY Responsible for gathering data from various systems and sources to perform trending, forecasting, and business impact analysis. Develop operational and investigative analysis of the business unit, responsible for turning large data sets into meaningful analysis and reporting. This position will work cross functionally with IT and other business units to define analytics requirements and scope. Role will be responsible for managing and mentoring data analysts. MAJOR DUTIES AND RESPONSIBILITIES Analyzes and interprets data from a variety of sources and functions. Develops data analytics to gather insight into operations and customer behavior Responsible for the data preparation, cleansing, and QA of raw sources. Creates optimal visualization of data and creation of dashboards and reporting solutions Leads and manages analysis projects and junior resources Collaborates with internal customers to develop data and analysis requirements. Works with large datasets to drive actionable insights based for business stakeholders. Develops SQL for ad hoc data requests as needed. Possesses a solid understanding of dimensional modeling, fact table granularity, and related concepts. Creates benchmark reports and interpret results in order to improve overall operations. Presents data in a fashion that is easy to understand with proper documentation for successful user adoption. REQUIRED QUALIFICATIONS Skills /Abilities and Knowledge Statistical skills and knowledge of variety of analytical approaches to apply to different problems Extensive experience solving analytical problems using quantitative approaches Expert knowledge of Excel, SQL, Tableau, and PowerPivot Ability to perform critical thinking in the area of data analysis and process Ability to analyze key performance indicators/metrics Ability to manage multiple projectsEducation Bachelor's degree or higher in a scientific or quantitative field; or combination of relevant experience and education. Related Work Experience 4+ Years - Domain expertise analyzing big data in the Cable, Media, Telecoms and Wireless industries WORKING CONDITIONS Office environment The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws. FCC Unit: HQ452 Business Unit: Customer Operations

Keywords: NaviSite, New England , Cust Intell & Insight Analyst, Professions , Stamford, Northeast

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