Senior Director, Hospitality Sales- ownership groups and management companies (1215)

Company: Single Digits, Inc.
Location: Bedford
Posted on: February 25, 2021

Job Description:

About The CompanySingle Digits is a leading provider of intelligent managed networks, next generation Wi-Fi solutions, High-Speed Internet Access management and global support solutions. The company offers complete guest and resident internet and connectivity solutions, including components of IP network design, engineering, professional services, ongoing maintenance, networking monitoring, multi-lingual support, revenue reporting and authentication tracking. Single Digits currently serves over 3300 customers across the hospitality, student housing, MDU, transportation, and federal and municipal government facilities.About The PositionThe Senior Director, Hospitality Sales is an individual contributor with responsibility for selling Single Digits managed Wi-Fi service and PlatformONE software solutions to hotel ownership groups and management companies. Additional responsibilities include customer executive relationship development and management, strategic selling, and meeting/exceeding assigned sales objectives. He/she is also accountable for providing active support to the hospitality sales team, account management team, and operations team members. This includes supporting Single Digits compliance and required performance against brand-mandated hotel standards and initiatives to ensure hospitality customer satisfaction and success.Responsibilities* Develop and maintain trusted business relationships with technology buyers and decision influencers at targeted hotel ownership groups and management companies* Act as the primary executive point of contact for Single Digits for strategic selling, customer satisfaction, and associated communications* Maintain a rhythm of regular communications and in-person visits with customer executives who determine internet services partner relationships and make buying decisions* Participate and provide leadership in customer requested meetings and calls* Identify and sell Wi-Fi and PlatformONE software solutions to hotel ownership groups and management companies in partnership with Solutions Engineering and the Hospitality Sales Team to exceed assigned sales objectives* Identify and sell new hotel sales opportunities* Lead strategic account planning and implement effective sales plans * Meet and communicate regularly with Solutions Engineering and Hospitality Sales team members, and participate in joint sales calls on opportunities* Maintain a strong working knowledge of brand-mandated standards and requirements for top hospitality brands* Attend tradeshows and customer events to expand hospitality customer relationships and drive new hotel sales and existing contract renewals* Attend recurring internal meetings with Single Digits leadership to review and manage the health of the property portfolios at our strategic hotel ownership groups and management companies* Maintain an in-depth knowledge of Single Digits value propositions and capabilities, and articulate them effectively to existing and prospective hotel ownership groups and management companies* Partner with other internal departments, including Solutions Engineering, Marketing, Finance, Engineering, Operations, Customer Care, etc. to support company performance and maintain high levels of customer satisfaction* Work with Marketing, Operations, and Engineering teams to enhance existing products/services and develop new offerings* Promote a positive reputation and brand image for Single Digits in the marketplace* Quickly escalate pricing, installation, service, or other customer issues as necessary and act as the lead to manage and resolve them in a timely manner* Provide leadership on the creation and management of "get well" plans for hotel ownership groups and management companies when required, and support the execution to achieve customer satisfaction and successQualifications* Bachelor's degree or equivalent from a four-year college or university* Minimum 10 years of successful sales and business development experience selling to the hospitality technology sector* Minimum 5 years of established owner/technology buyer relationships at top hotel ownership and management companies* Thorough understanding of executive relationship development and the strategic sales process* Strong business and financial acumen with a deep understanding of the economic drivers in the hospitality sector* Strong working knowledge of Wi-Fi, wireless internet products and services, and SaaS* Excellent interpersonal and communication skills, both verbal and written* Customer focused with exceptional customer service and customer relationship skills* Willing to travel up to 50% based on needs of the business* Experience with Microsoft Outlook, Word, Excel, PowerPoint and Salesforce.com* Personal Attributes* Team player with unquestioned integrity and business ethics* Personally accountable for achieving results* Self-starter who leads by example and personal involvement* Passion for exceeding expectations during customer interactions* Multi-tasks and works effectively under pressure* Eager to compete and overachieveRequirements* Bachelor's degree or equivalent from a four-year college or university* 10 years of successful sales and business development experience in the hospitality sector* Thorough understanding of executive relationship management and the strategic sales process* Trusted relationships with corporate executives at top hospitality brands and hotel ownership groups* Strong business and financial acumen with a deep understanding of the economic drivers of the hospitality sector* Solid working knowledge of wireless internet products and services and SaaS* Excellent interpersonal and communication skills, both verbal and written* Customer focused with exceptional customer service and customer relationship skills* Willingness to travel up to 50% based on needs of the business* Experience with Microsoft Outlook, Word, Excel, PowerPoint and Salesforce.com

Keywords: Single Digits, Inc., New England , Senior Director, Hospitality Sales- ownership groups and management companies (1215), Sales , Bedford, Northeast