Spare Parts Customer Service Representative

Company: PrideStaff
Location: Rocky Hill
Posted on: May 6, 2021

Job Description:

Spare Parts Customer Service Representative Rocky Hill, CT First shift, 8am - 5pm Pay Rate: $55,000 / year + OT (non-exempt) Our client is a recognized technology leader and global supplier of high quality injection molding and plastics processing equipment. The equipment is used in a variety of industries and applications with approximately 2,500 employees and 32 locations worldwide. World class benefits including paid holidays - paid vacation - 401K match - medical and dental! Objective for the Spare Parts Customer Service Representative position: - Support end customers, service technicians & sales with spare parts requests and orders. - Interfacing with spare parts team & technicians to evaluate delivery times and technical possibilities or changes. - Spare Parts Customer Service Representative must coordinate logistic arrangements for shipments and deliveries.Job Requirements:Spare Parts Customer Service Representatives must have: Associates degree preferred or 3+ years related experience Duties of the Spare Parts Customer Service Representative: Consulting with customers, identify product, and help to find the correct spare parts Communication with the technical engineering and spare parts team at HQ Enter orders in SAP Generate spare parts quotes in SAP Monitor deliveries and back orders Technical clarification on product specification with our HQ Troubleshoot problems in coordination with our service department Skills required for Spare Parts Customer Service Representative: Ability to identify part numbers from schematics, BOM, technical drawings Computer proficiency (Microsoft Office, SAP or similar) Strong technical aptitude to determine the correct parts the customer needs Please apply today! Please call our office at 860 - 773 - 0059

Keywords: PrideStaff, New England , Spare Parts Customer Service Representative, Sales , Rocky Hill, Northeast