Guest Services Representative

-$200 additional hiring bonus after 180 days of employment
Position Summary
Ensure that guests receive outstanding customer service according to company and brand standards. Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from guests as well as ensuring that guest payments are collected and processed in a reliable and timely manner.

Ensures that all service provided are consistently prompt and courteous and meet high standards of quality to ensure guest satisfaction and repeat business. Inspects guest rooms and public spaces to ensure compliance and to confirm rooms and property are guest ready. Responds to all emergency situations (police, fire, emergency responder, weather, building - electrical outage, water line breaks, etc.) in a timely manner.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Position Type and Expected Hours of Work

This is a part-time position with rotating weekday and weekend shifts. Employees in this position may be asked to take overnight on-call shifts from time to time.

Required Education and Experience

--- High school diploma or equivalent.

--- Prior guest service experience preferred.

--- Must have computer skills including the ability to access and accurately input information into a computer system including Microsoft Office Suite and the Hotel PMS system.

--- Excellent oral and written communication skills.

--- Friendly, cooperative manner and patience in dealing with customers and staff.

--- Must maintain a professional appearance and demeanor.

--- Self-starter with the ability to prioritize and handle multiple projects and meet deadlines under pressure.

--- Strong organizational time management skills and problem-solving skills.