Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA
Company: TTEC
Location: Burlington
Posted on: June 25, 2022
Job Description:
At TTEC, we are all about the Human Experience. Elevated. You
can be a part of creating and delivering amazing customer
experiences hellip; and at the same time hellip; #experienceTTEC,
an award-winning, employment experience as a Bilingual Customer
Service and Sales associate - Spanish-English. In this role, you'll
grow your career by connecting your customer service and sales
aptitude to become a Licensed Insurance Agent work from home.
That's right. TTEC is paying you to train, study, and take your
state insurance exam. We even pay for all your licensing fees and
continuing education credits. It's time to take your career to the
next level with TTEC.Our TTEC work from home team has 41 preferred
residency states. We are currently not hiring from the following
geographies: AK, CA, HI or outside of the United States. Residents
of Colorado, Illinois, Massachusetts, New Jersey, New York,
Washington, and Washington, D.C. will be considered only based on
special business need.What You'll be DoingDo you have a passion for
helping others and giving them peace of mind? Whether it's getting
answers for customers quickly, consulting and recommending products
with compassion or resolving their issues with a smile, you'll be
the difference between their customer experience being just average
or an exceptional one. We'll train you to be a subject matter
expert in your field, so you can be confident in providing the
highest level of service possible. And we trust you already have
the necessary ingredient that can't be taught-a caring and
supportive nature that will shine through as you help customers
through some of the more difficult times in their lives. You'll
also have a chance to make great new friends and grow your career
in a high-energy, family-friendly atmosphere.You'll report to a
Team Lead. You'll contribute to the success of the customer
experience as well as the overall success of the team.Once you
become a Licensed Insurance Agent, on a typical day, you'll
- Assist individuals in understanding their coverages and
selecting the right products, services, and best solutions to meet
their personal needs
- Be providing full lifecycle customer service and sales where
you could accept inbound or might be calling out to provide follow
up
- Respond to customer inquiries with compassion and active
listening and select the best solution in an efficient manner
- Identify additional needs customers may have and help them to
upgrade products or servicesWhat You Bring to the Role
- Bilingual in Spanish and English
- High speed internet access ( gt;15 mbps)
- Aptitude, self-discipline and tenacity to learn about what it
takes to become a licensed insurance associate including passing
the state licensing exam (and yes hellip; we will help hellip;
those who take it seriously and accept our coaching are extremely
likely to pass on the first try hellip; a few have to take it again
hellip; and yes... we'll help you through that too!)
- Ability to maintain and follow strict personal privacy for
customer information
- Strong customer service orientation
- High school diploma or equivalent is the minimum and hellip;
with education hellip; more is better, especially as you study to
pass your state exam
- Computer savvyWhat You Can Expect
- Knowledgeable, encouraging, supportive and present
leadership
- Diverse and community-minded organization
- Career-growth and lots of learning opportunities for aspiring
minds
- FREE licensing course (and you'll be paid for your time to
boot)
- All state licensing exam fees covered by company and yearly
renewal of license provided by TTEC as your employer
- Company-provided computer once you have secured your
license
- A base wage of %2416/hr while studying for your state exam.
Once you are licensed, you will receive an increase to your base
pay and be eligible for performance-based bonuses.
- And yes...all the health and wellbeing, financial and income
protection, and paid leave benefits you'd expect and maybe a few
that would pleasantly surprise you. For full details on our
benefits, visit https://mybenefits.ttec.com/us/candidates/.About
TTECOur business is about making customers happy. That's all we do.
Since 1982, we've helped companies build engaged, pleased,
profitable customer experiences powered by our combination of
humanity and technology. On behalf of many of the world's leading
iconic and disruptive brands, we talk, message, text, and video
chat with millions of customers every day. These exceptional
customer experiences start with you. TTEC is proud to be an equal
opportunity employer where all qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique
way.
Keywords: TTEC, New England , Bilingual Customer Service and Sales Representative - Spanish-English - Remote USA, Sales , Burlington, Northeast
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