Customer Service Representative

Company: Staffmark
Location: Northfield
Posted on: September 25, 2022

Job Description:

We are searching for a Customer Service Representative with a background with manufacturing in Thomaston, CT for a globally established client. Are you an experienced CSR that is looking to grow your career? We are here to get there Direct Hire, First Shift position, salary $45-55,000. Click "Apply Now" or email kristina.mulhollandadvantageresourcing.com for immediate consideration. Expected Results: Responsible for acting as a liaison between the customer and company and ensures high customer service satisfaction. Primary Responsibilities: Accurately enter and maintain sales orders, order amendments, and cross reference information using SAP/Syspro software in an ISO 9000 environment. Communicate to customers and internal personnel in a timely, clear, efficient and appropriate method regarding all aspects of sales demand including delivery status, production schedules, lead times, revisions, delivery requirements, shipments, and OTIF calculations. Provide appropriate information to facilitate quotations for sales inquiries for both potential and existing customers. Assist new product development & sales with communication to customer regarding changes/planning and missing info as necessary. Develop forecasts with customers, sales, and planning to ensure good customer service and increase production capacities. Maintain Forecast systematically as per customers Contract & SLA. Monitor pricing in SAP/Syspro system to match customer PO, report discrepancy & request updates as needed, maintain orders updated with most current pricing published. Work with NPD and Sales to ensure invoicing of customer for tooling charges Engage with Material Planners, Logistics, Manufacturing, Commercial, Marketing, Quality, Billing and Finance to support customer requests. Enter material returns related to customers approved quality rejection. Participate in trainings, development of root cause, corrective/preventative actions as required to eliminate future occurrences. Ensure high delivery service level to external and internal customers by proactively monitoring open orders and communicating delays. Where needed, follow up with internal team members to achieve customer needs Ensure high level of responsiveness to internal and external customers to meet critical metric targets set by the department Support creation and maintenance of standard operating procedures (SOPs) for customer services Work to achieve maximum efficiency in a team environment and support peers when needed. Coordinate closely with the Shipping team to ensure on time shipment of customer orders as well as assist Shipping with customer portals used for data entry and order processing. Education/Experience: Bachelor's Degree, or one to three years related work experience and/or training Experience working with ERP systems (SAP, Oracle, Syspro, etc.) & expertise - Microsoft Office (Excel/Word/PowerPoint) Detail oriented and organized to ensure accurate order entry and customer communications and have excellent communication skills, verbal and written. Excellent Planning & Organizing Skills. Customer Oriented. Previous work experience with direct customers is preferred. Benefits: You will be eligible to participate in employee health and welfare benefit plans sponsored by the company including, medical, dental, eye care program, life insurance. 401K with company contribution. Apply today and you could win in our $100k Giveaway for Job Fest 2022. This year's Job Fest features weekly drawings for $1k, three $25k giveaways, and more. In total, we''re giving away $100k Between September 12 and December 4, employees receive an automatic contest entry for every week you work 36 hours on assignment with us. The more weeks you work, the better chance you have to win. To learn more and read the contest rules, visit www.worknowandwin.com . Apply now for a chance to win

Keywords: Staffmark, New England , Customer Service Representative, Sales , Northfield, Northeast