Sales Service Coordinator

Company: Milton CAT
Location: Scarborough
Posted on: November 27, 2022

Job Description:

Overview Milton CAT is seeking a Sales Service Coordinator, working on all administrative aspects of preparing equipment for sale or rental. Note: We are recruiting for one open position that could be based anywhere within our territory. We have advertised this position in multiple cities. Responsibilities * Key point of contact between the Sales Department and the Service Department

* Verifying Sales Order accuracy as well as Machine, Work Tool, and Kit compatibility

* Ordering parts, procuring in stock work tools, and scheduling installation of parts/work tools on equipment

* Utilizing AX to create CSRs (work orders) which communicate to the Service department how to prep a machine for sale or rental

* Scheduling Shop and Field service with stores across Milton CAT's territory to meet customer and Sales Department needs

* Coordinating trucking arrangements to and from customers as well as between Milton CAT store locations Qualifications To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required. Required * Proficient in use of technology including Microsoft based programs (Skype, Microsoft Teams, Outlook, Microsoft Office Suite).

* Excellent written (Email/text) and verbal (phone) communication skills.

* Desire to assist in providing a high level of customer service to internal customers (Sales Reps/Sales Managers).

* Analytical and problem-solving skills with the ability to learn and understand machine operation and work tool (bucket, thumb, hammer, grapple) operation concepts which will assist with prep coordination/scheduling.

* Self-motivated with the desire to minimize issues during the sales, prep, and delivery process - providing creative solutions/options to Salesmen and Sales Managers to problems that arise. Preferred * Associates Degree or higher.

* Customer service background.

* Knowledge of construction equipment or construction equipment management.

* Knowledge or background in project management - short term less than 1 week, and long term 2 month+.

* Knowledge or background in heavy hauling, load planning, or other transportation related topics. This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties. Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and drug test are required as part of our pre-employment process. Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.

Keywords: Milton CAT, New England , Sales Service Coordinator, Sales , Scarborough, Northeast