Portal Service Desk Agent 1 - Remote
Company: Careerbuilder-US
Location: Cliff Island
Posted on: January 27, 2023
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Job Description:
Make a difference. Be happy. Grow your career.PORTAL SERVICE
DESK AGENT IThe Portal Service Desk Agent answers calls, chats, and
e-mails from end users, resolves basic IT issues, and documents
issues to be handed off to an application support team.Key
Responsibilities
The Portal Service Desk Agent will be responsible for, but not be
limited to:Providing excellent customer serviceResponding to end
users with an analysis of their needs through qualifying questions
over the phone and may use remote applications to diagnose the
needsTaking customer calls about issues, resolving the issue during
the call, or adequately documenting and transitioning the issue,
following escalation protocols, as neededAccurately documenting
pertinent information for requests and incidents in relevant
ticketing system(s)Documenting investigations and resolutions in a
timely manner, using research to quickly understand and diagnose
issuesAdhering to policies and procedures such as HIPAA and client
notification expectationsAttending and participating in team
meetingsWorking on assigned projects on an ad hoc basis and
assisting with other corporate initiatives as necessary, directed,
assigned, or requestedSkills and ExperienceExcellent customer
service and communication skills, written and verbalProficient in
English to support our clients' needs. Spanish is a plusMust enjoy
working with technology, be able to learn new software quickly, and
have strong typing skillsAbility to apply problem solving skills
across repetitive tasksAbility to work nights and weekends,
depending on assigned shiftStrong attention to detail and ability
to organizeMust be able to work independently, as well as within a
team environmentMust demonstrate and embody Nordic's
maximsAdditional DetailsWorking in Madison, WI, is not required,
but preferred. Trips to the Nordic Home Office in Madison, WI will
be expected Ability to travel up to 5% of the time
#LI-AY1PDN-97db3747-c71d-43c9-a3cd-07dd84c1f329
SDL2017
Keywords: Careerbuilder-US, New England , Portal Service Desk Agent 1 - Remote, Sales , Cliff Island, Northeast
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