Sales Associate III
Company: Tapestry, Inc.
Location: Uncasville
Posted on: April 16, 2024
Job Description:
Coach is a global fashion house founded in New York in 1941.
Inspired by the vision of Creative Director Stuart Vevers and the
inclusive and courageous spirit of our hometown, we make beautiful
things, crafted to last-for you to be yourself in.Coach is part of
the Tapestry portfolio - a global house of brands committed to
stretching what's possible.A member of the Tapestry family, we are
part of a global house of brands that has unwavering optimism and
is committed to being innovative and wholly inclusive. VisitOur
People page to learn more about Tapestry's commitment to equity,
inclusion, and diversity.Selling and Service
- Understands organizational objectives and makes decisions that
align with the Company priorities and values
- Creates personal sales and clienteling strategies in
partnership with the management team
- Meets customer needs through solution-oriented and forward
thinking
- Builds credibility and trust as a personal fashion advisor by
communicating fashion awareness and trends in the marketplace
- Understands changes in local market with potential impact on
business performance and supports the execution of local sales
strategies and tactics
- Creates positive impressions with customer by bringing best
self to work through elevated, sophisticated, appropriate business
attire consistent with Coach's guide to style
- Demonstrates Coach's Selling and Service expectations at all
times
- Influences customers' purchase decisions by balancing patience
and assertiveness
- Takes ownership and commitment for delivering results; actively
aware of personal and store metrics and achieves goals
- Flexes personal selling techniques to contribute to overall
store financial results
- Demonstrates persuasive (not aggressive), confident, friendly
and genuine service skills and selling behaviors
- Discusses product features and builds the sale by suggesting
appropriate add on items to fit the customers' specific needs
- Works with multiple customers simultaneously and breaks away as
appropriate
- Follows up with customers consistently and genuinely to
influence/close the sale
- Develops product knowledge skills and remains aware of current
collections
- Demonstrates knowledge of competition and can apply that
knowledge to building sales and customer relationships
- Drives business through sales strategies, clienteling, sourcing
new customers and maintaining on-going productive relationships
with customers
- Sensitive to customers' needs and tailors approach by reading
cues
- Builds lasting and loyal relationships with customers
- Ensures all daily tasks are completed without negatively
impacting service or Coach standardsWorkplace and Environment
- Creates enthusiasm and positivity for a shared vision and
mission
- Fosters and environment of teamwork, trust and collaboration
with peers, customers and supervisors
- Demonstrates confidence when working with customers
- Takes initiative; has a high-level of ownership and
accountability for individual results
- Welcomes feedback and adapts behaviors as appropriate
- Represents Coach as a brand ambassador at all times
- Is adaptable and flexible to change
- Maintains a calm and professional demeanor at all times
- Creates short and long-term strategies to achieve personal
metrics and performance goals
- Utilizes Company tools to keep self-informed
- Handles and offers solutions to customer issues appropriately
and involves a manager when necessary
- Promotes and endorses a team selling environmentOperations
- Completes daily operational tasks including maintaining store
(sales floor and backroom), cash wrap and visual merchandising to
Coach standards consistently and in a timely manner
- Adheres to all retail policies and procedures including POS,
Operations and Loss Prevention procedures
- Leverages Coach's tools and technology to support relationship
building and clienteling efforts; including to drive sales and
achieve individual goals
- Replenishes inventory on sales floor as needed
- Processes shipments as neededAdditional Requirements
Experience:1- 3 year of previous selling experience in a luxury
retail service environment preferred. Possesses current knowledge
of fashion trends and competition in the marketplace.Education:High
school diploma or equivalent; college degree
preferred.Technical:Knowledge of cash registers systems, basic
computer skills (including the ability to use iPad/laptop, Mobile
POS and Internet)Physical:Ability to communicate effectively with
customers and team. Mobility to maneuver the sales floor and stock
room to provide and support customer service. Reach above/bend to
obtain product for customers from store fixtures/shelves at various
heights and climb ladders/stairs/step-stools to perform visual
merchandising and housekeeping duties. Ability to frequently lift
and carry up to five pounds and at times lift and carry
product/cartons up to fifty pounds to process product
shipment/transfers.Schedule:Ability to work a flexible schedule to
meet the needs of the business, including nights, weekends, busy
seasons, and high retail traffic and sales days(including but not
limited to: the day after Thanksgiving, Memorial Day, Christmas
Eve, Mother's Day, etc.).Our Competencies for All Employees
- Courage: Doesn't hold back anything that needs to be said;
provides current, direct, complete, and "actionable" positive and
corrective feedback to others; lets people know where they stand;
faces up to people problems on any person or situation (not
including direct reports) quickly and directly; is not afraid to
take negative action when necessary.
- Creativity: Comes up with a lot of new and unique ideas; easily
makes connections among previously unrelated notions; tends to be
seen as original and value-added in brainstorming settings.
- Customer Focus: Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect.
- Dealing with Ambiguity: Can effectively cope with change; can
shift gears comfortably; can decide and act without having the
total picture; isn't upset when things are up in the air; doesn't
have to finish things before moving on; can comfortably handle risk
and uncertainty.
- Drive for Results: Can be counted on to exceed goals
successfully; is constantly and consistently one of the top
performers; very bottom-line oriented; steadfastly pushes self and
others for results.
- Interpersonal Savvy: Relates well to all kinds of people, up,
down, and sideways, inside and outside the organization; builds
appropriate rapport; builds constructive and effective
relationships; uses diplomacy and tact; can diffuse even
high-tension situations comfortably.
- Learning on the Fly: Learns quickly when facing new problems; a
relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything.Our Competencies for All People Managers
- Strategic Agility: Sees ahead clearly; can anticipate future
consequences and trends accurately; has broad knowledge and
perspective; is future oriented; can articulately paint credible
pictures and visions of possibilities and likelihoods; can create
competitive and breakthrough strategies and plans.
- Developing Direct Reports and Others:Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Building Effective Teams: Blends people into teams when needed;
creates strong moraleand spirit in theirteam; shares wins and
successes; fosters open dialogue; lets people finish and be
responsible for their work; defines success in terms of the whole
team; creates a feeling of belonging in the team.Coach is an equal
opportunity and affirmative action employer and we pride ourselves
on hiring and developing the best people. All employment decisions
(including recruitment, hiring, promotion, compensation, transfer,
training, discipline and termination) are based on the applicant's
or employee's qualifications as they relate to the requirements of
the position under consideration. These decisions are made without
regard to age, sex, sexual orientation, gender identity, genetic
characteristics, race, color, creed, religion, ethnicity, national
origin, alienage, citizenship, disability, marital status, military
status, pregnancy, or any other legally-recognized protected basis
prohibited by applicable law.Americans with Disabilities Act
(ADA)
Tapestry, Inc. will provide applicants and employees with
reasonable accommodation for disabilities or religious beliefs. If
you require reasonable accommodation to complete the application
process, please contact Tapestry People Services at or Visit Coach
at Work SetupBASE PAY RANGE $15.00 TO $18.00 Hourly
Click Here - U.S Corporate Compensation & Benefit
Keywords: Tapestry, Inc., New England , Sales Associate III, Sales , Uncasville, Northeast
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