Sales Lead - Chico's
Company: Chico's
Location: South Portland
Posted on: February 4, 2025
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Job Description:
Join our chic team, dedicated to a styling and social experience
that inspires women to express their individuality.
POSITION OBJECTIVE:
The Sales Lead is responsible for supporting Management in in
promoting a customer and product-focused sales culture, where our
values and guiding principles are at the forefront of all store
operations, including great customer experience and maximum
profitability. We love what we do, and believe that with our teams,
we are the most amazing place to work, learn, and grow!
FUNCTIONAL RESPONSIBILITIES:
Drive for Results
Establishes and communicates clear expectations, holding store team
and themselves accountable for achieving all brand, performance,
and behavior standards.
Performs and oversees basic operational activities such as opening
and closing duties, and merchandise flow processes.
Supervises associates engaged in sales, inventory receipt,
reconciling cash receipts, or in performing services for customers.
Utilizes weekly schedules to ensure proper floor coverage within
fiscal guidelines. Maintains knowledge of current sales and
promotions; presents and displays merchandise in accordance with
current promotions and standards.
Maintains standards in merchandise handling, presentation, loss
prevention, and all other duties as directed by Management.
Develops a high-performance culture, motivating sales team to meet
assigned sales and productivity goals; meets personal sales
goals.
Trains and coaches to ensure selling team is fluent in all aspects
of product knowledge on line and in store.
Trains, coaches and assists with locate fulfillment and
selling.
Build High Performing Teams
Motivates and inspires store team, promoting a shared vision while
modeling core values.
Promotes an inclusive, collaborative approach to problem
solving.
Communicates with store teams and Store Management to effectively
lead positive change.
Seeks personal developmental opportunities and readily solicits
feedback to build leadership skill set.
Customer Experience
Models, teaches, and promotes the Most Amazing Personal Service
(MAPS) principles and standards, offering a cohesive omni channel
experience.
Models sales expectations by utilizing various techniques and
communicating product knowledge to the customer; recommends
merchandise selections or helps to locate or obtain merchandise
based on customer needs and desires.
Builds and maintains a solid customer following through clienteling
and wardrobing.
Ensures prompt resolution of customer concerns.
Ensures a fast and efficient register experience, remaining current
on policies regarding payments, coupon acceptance, returns and
exchanges, security practices and other applicable operations.
Ensures team maintains consistent client communication through
utilization of customer book, rewards program participation, and
customer capture sign up.
Talent
Supports, implements, and provides follow-up for all training
programs, seminars, etc.
Assists in the development of store associates; interprets Key
Performance Indicator reports and delivers coaching as needed;
provides feedback to Store Manager for associate performance
appraisals and evaluations.
Drives associate and team engagement by recognizing and rewarding
employees for outstanding performance.
Ensures that Store Team adheres to all employment practices and
policies.
Other duties as assigned.
This position may be found in multiple brands. Some duties may vary
from brand to brand.
QUALIFICATIONS:
High school diploma or equivalent
1+ year retail or sales management experience preferred
Must be 18 years of age or older
Excellent communication, verbal and written skills
Excellent customer service skills
Able to learn or adapt to technology provided by the company
Knowledge of administrative aspects of store operations
Strong organizational skills and ability to multi-task in a
fast-paced environment
Able to communicate with customers
Regular attendance is essential to this position in order to ensure
adequate coverage to meet company objectives. Ability to work a
flexible work schedule, including nights, weekends, and holidays is
required
PHYSICAL REQUIREMENTS:
Constant Walking/Standing- 67-100% of 8-hour shift
Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth, we are always accepting applications for top
talent to join our store teams. When we do have an open position,
we will review your application to determine if your qualifications
are a match with our position requirements. You may apply to any
location or position at any time; however, the position to which
you apply may not currently be open. Accommodation is available to
applicants for employment with disabilities. To request
accommodation during the application process, please contact your
local Store Manager for assistance.
0253 The Maine Mall
Chicos FAS, Inc. is an equal opportunity employer. We do not
discriminate on the basis of race, color, religion, marital status,
age, national origin, ancestry, physical or mental disability,
medical condition, pregnancy, childbirth and related medical
conditions, lactation, genetic information, gender, sexual
orientation, gender identity or expression, military service,
veteran status, or any other category protected under federal,
state, or local law.
Keywords: Chico's, New England , Sales Lead - Chico's, Sales , South Portland, Northeast
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