Mortgage Regional Sales Manager

Company: Citizens
Location: New London
Posted on: April 29, 2025

Job Description:

DescriptionMortgage Regional Sales ManagerCitizens is currently recruiting for a Mortgage Regional Sales Manager for the New England region. This individual will manage a team of Mortgage Loan Officers and Sales Associates supporting the growth initiative within this segment of the organization. The role reports directly to the Head of Mortgage Sales.Responsibilities

• Establishes internal policies and procedures on loan relationship management to ensure high standards and quality work in loan service processes.
• Directs, motivates, and evaluates the performance of loan service team members.
• Responsible for the effective supervision of the New England team; identify and meet training needs, recruiting needs and staffing for the growth of the division.
• Monitors and oversees all activities related to the loan servicing lifecycle from loan setup to post closing.
• Manages and maintains relationships with vendors, the IT department and end users regarding loan servicing software specifications and up gradation.
• Effectively communicate with all levels of management, both internal and external customers; manage professional relationships throughout the organization and community served.
• Communicate regularly with Mortgage Leadership Team, i.e.: pipeline status, closing results achieved versus forecast.
• Responsible for developing and maintaining a team relationship between the Sales and Operations Teams.
• Ensure that the Loan Origination provides clear, concise and customer focused communication throughout the entire loan process.
• Maintain extensive knowledge of Citizens products, policies and procedures, industry standards and guidelines.
• Maintain expertise in the use of Citizens point of sale origination system, Empower, ensuring that your sales staff is well versed in the same.
• Evaluate and report employee performance, i.e.: recommend action/solution to address any performance issue.
• Effective forecasting in order to meet the monthly closing goals as established by senior management.
• Maintain superior customer service levels within company standard, identifying strengths and weaknesses.Qualifications
  • 10 plus years Mortgage Banking Sales & Leadership Experience.
  • Extensive in market experience for the New England region.
  • Have the proven ability to recruit top talent in Loan Officers for assigned region.
  • Ability to coordinate across the enterprise with 10+ business lines developing strong relationships and referral networks.
  • Individual must be prepared to insure understanding of and support for all corporate and division performance standards and fiscal goals.
  • Successful candidate must meet and comply with all requirements for Mortgage Loan Originators set forth in the SAFE Act, including, but not limited to successful completion of the required background checks andobtaining a Unique Identifier from the NMLRS.Education:
    • Bachelor's Degree required.Hours and Work Schedule
      • Hours per Week: 40
      • Work Schedule: Monday through Friday#LI-Citizens4 Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.Required
        Preferred

        Job Industries

        • Sales & Marketing

Keywords: Citizens, New England , Mortgage Regional Sales Manager, Sales , New London, Northeast