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Customer Service Representative I

Company: Cenpatico
Location: Bedford
Posted on: July 15, 2019

Job Description:

Customer Service Representative I USA-New Hampshire-Bedford Position Purpose: We are looking for a Customer Service Representative who combines excellent customer service and problem-solving skills, with the ability to work both independently and as a part of a team. This candidate should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. Exceptional verbal and written communication, interpersonal and active-listening skills are vital to this role as is the ability to prioritize issues and respond accordingly. * Receive and respond to incoming telephone calls from members, prospective members, providers and internal staff regarding benefits, eligibility, health education programs and claims * Research complex issues across multiple systems and databases to resolve customer issues * Provide accurate, valid and complete information by using the appropriate tools/resources * Provide assistance to members and/or providers regarding website registration and navigation * Identify any trends related to incoming or outgoing calls that may provide policy or process improvements to support excellent customer service * Maintain performance standards based on established call center metrics Education/Experience: High school diploma or equivalent. 1+ years of call center customer service experience, or 2+ years of customer service experience, preferably in a healthcare or insurance environment. Depending on the state, bi-lingual may be preferred. The best candidate should possess: * Ability to multitask across various systems while on the phone with customers * Basic computer skills * Capability to type while simultaneously speak with customers * Skills as an active listener, with the ability to quickly understand issues and provide confident responses and resolution * Critical thinking and problem solving skills * Ability to thrive in a performance-based environment where productivity is measured Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Full-time

Keywords: Cenpatico, New England , Customer Service Representative I, Sales , Bedford, Northeast

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