Case Manager, Senior Outreach & Engagement

Company: Family & Children's Agency
Location: Norwalk
Posted on: February 16, 2026

Job Description:

Job Description Job Description Family & Children’s Agency (FCA) is a nonprofit human service organization that is committed to increasing the social and emotional well-being of our clients – people throughout Fairfield County. Our Agency builds better lives by offering more than 30 programs that meet needs across all ages, delivering services to more than 13,000 people each year. Our clients reside primarily in Norwalk, Wilton, Darien, Westport, Weston, New Canaan, Stamford, and Greenwich. Our Home Care and Foster Care programs provide assistance to residents throughout Fairfield County, and the Adoption program is both nationwide and international. Our Mission is to partner with individuals, families, organizations and communities to build better lives. FCA is proud to currently offer a hybrid working model to our employees. Employees enjoy a wide array of benefits that make up our competitive compensation package. We are proud to offer generous employer contributions to our medical plans, continued education credits offered at no cost, annual tuition reimbursement stipend, employer paid Life & LTD policies, FSA and Dependent Care, 401K with a match and a generous vacation and time off policy to include Martin Luther King Jr Day and Juneteenth! We also offer employee discounts to multiple organizations, events and your cell phone plan. Our benefits don't stop there - we offer an EAP program, paid for CEUs and clinical supervision, summer Fridays and employee appreciation events along with wellness incentives and challenges! Position Summary: The Caseworker / Case Manager provides outreach, assessment, service coordination, and ongoing case management to older adults enrolled in SOEP. The position works in community and home-based settings and uses a person-centered, strengths-based, and trauma-informed approach to engage clients, reduce barriers to care, and connect individuals to appropriate supports and services. Key Responsibilities: Conduct proactive outreach to identify, engage, and build trusting relationships with older adults using client-centered engagement strategies. Link clients to medical, behavioral health, substance use, housing, transportation, benefits, and senior services. Coordinate care with primary care providers, behavioral health clinicians, social service agencies, and community partners. Advocate for clients to reduce systemic barriers and improve access to services. Provide education to clients and caregivers regarding available resources and system navigation. Coordinate and advocate for client access to medical, behavioral health, housing, benefits, and community-based services through multidisciplinary collaboration. Participate in multidisciplinary teams and maintain collaborative relationships with providers while adhering to ethical and confidentiality standards. Qualifications: Education: Bachelor’s degree in Social Work, Human Services, Counseling or related field. Associates degree with relevant experience. Experience: Experience working with behavioral health and/or substance use issues among older adults. Must be able to work with diverse populations Preferred Qualifications: Language: Bilingual English/Spanish-preferred not required. Additional Requirements: Valid driver's license Access to a personal vehicle for regional and statewide travel. If you are interested in learning more about how you can join our talented group of diverse employees, please visit our website to view this job posting and apply. To learn more, visit our website and check out our opportunities! hiring wellness opportunities topworkplaces diversityequityandinclusion

Keywords: Family & Children's Agency, New England , Case Manager, Senior Outreach & Engagement, Social Services , Norwalk, Northeast