Branch Manager
Company: Kennebec Savings Bank
Location: Freeport
Posted on: April 2, 2026
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Job Description:
POSITION SUMMARY: This position is responsible for daily
management of the branch and staff; for developing new business
through active marketing and business development; for supporting
Bank products and services; accurately and courteously processing
customer transactions; and coaching, mentoring and training branch
staff to excel in positive customer service. KEY RESPONSIBILITIES:
Branch management: Manage the daily operations of the branch office
and staff to ensure consistent high levels of customer service and
accurate and efficient operations. Supervise the assistant branch
manager (if applicable), head teller, tellers, customer service
representatives and receptionist (if applicable); coordinate branch
staffing and schedules to ensure adequate coverage at all times;
oversee staff training; conduct annual staff performance appraisals
(or review/approve those completed by the Assistant Branch Manager
or Head Teller) and salary reviews and recommend personnel action
as appropriate. Ensure branch compliance with all Bank policies and
procedures and all applicable state and federal banking
regulations. Meet or exceed established objectives and standards
for overall branch performance and for Branch Manager performance.
Work in conjunction with the Chief Retail Banking Officer to meet
annual strategic planning goals and objectives. Branch operations:
Open and close the branch in accordance with established
procedures. Oversee branch cash ordering and branch cash records.
Sign official Bank checks; maintain branch records of signatory
authorities, key and combination access, etc. Oversee and assist
with teller, ATM and other branch settlement procedures to ensure
timely and accurate settlement of cash, cash items and account
records; inform the Chief Retail Banking Officer of any settlement
or other discrepancies. Conduct regularly scheduled branch staff
meetings for training and information purposes. Analyze branch
activity and prepare management reports as required. Recommend
changes in branch operations as appropriate to enhance customer
service. Ensure that the branch facility (interior and exterior)
and equipment are maintained in good order. Monitor and maintain
the functioning of all equipment; perform routine maintenance in
accordance with established procedures; contact appropriate repair
personnel as necessary. Business development: Establish and
maintain contact with local individuals, realtors, businesses and
other centers of influence within the Bank's market area through
direct calls, realtor and business organization gatherings and
other functions to actively solicit new deposit business for the
Bank, keep them current on the benefits of working with the Bank,
and inform them of any new deposit or lending programs offered by
the Bank and inquire about the credit needs or concerns in the
community. Actively build the Bank’s customer base and deposit
market share. Refer leads to other Bank staff members as
appropriate. Meet or exceed established goals for branch business
development. Market trends: Monitor market trends relating to
competition, banking products, deposit rates, advertising programs,
branch hours, etc. in the branch's market area. Report to the Chief
Retail Banking Officer on market trends and make recommendations as
appropriate. Support Bank products/services: Maintain knowledge of
current KSB products and services. Actively utilize as many Bank
products and services as possible in order to fully understand
their features and benefits and to be able to communicate
effectively with customers and prospective customers. Talk to
customers and listen for “cues and clues” to determine needs;
respond to customer inquiries and evaluate their needs; suggest
Bank products/services to customers to meet their needs; make
referrals to other Bank personnel as appropriate. Lead by example
with all aspects of the Bank’s sales and referral activities.
Direct the cross-selling efforts of all branch staff members; lead
sales training sessions regularly to maintain employee knowledge,
motivation, and enthusiasm. Customer transactions: Interact with
customers as necessary to facilitate customer service or to resolve
problems. Assist customers with more complex deposit transactions;
refer customers to other Bank specialists as appropriate. Approve
transactions that do not comply with Bank policy and procedures as
may be appropriate. Perform the duties of other branch staff
members when necessary to meet customer needs. Branch security: Act
in conjunction with the Bank security officer to ensure that all
Bank security policies are implemented; assist with staff security
training as necessary. Community/public relations: Actively
participate in community organizations and events. Represent the
Bank in the community. Monitor participation by branch staff in
community organizations and events. Other outside activities:
Actively participate in industry trade group meetings and
educational programs to remain abreast of current issues and
requirements affecting Bank operations and job performance.
Management committees: Participate in the Bank’s branch operations
meetings and officer meetings. Other duties: Demonstrate reliable
attendance and punctuality. Work at other Bank branches as needed
for customer service, operational, or training purposes. Attend and
participate in Bank meetings. Attend internal and external training
to improve skills and knowledge relevant to the branch manager
position. Understand and fully comply with Kennebec Savings Bank’s
Core Values . Perform other duties as required. POSITIONS REPORTING
TO THIS POSITION: Assistant branch manager (if applicable) Head
teller Tellers Customer Service Representatives Floaters (if
applicable) Receptionist (if applicable) Requirements
EDUCATION/EXPERIENCE REQUIRED: Bachelor’s degree with concentration
in business or finance and/or equivalent work experience. 3 to 5
years' progressively more responsible experience in branch banking,
including staff management and business development Experience and
lending authority in residential and consumer loan origination;
prior commercial lending experience and authority is a plus.
Experience with teller and ATM data processing systems. Computer
literate, with specific experience in word processing and
spreadsheet applications. OTHER REQUIREMENTS: Must possess a valid
driver’s license, the use of a serviceable automobile that is
properly registered and proper liability automobile insurance as
required by state law. Must be able to perform routine maintenance
tasks (e.g., repairs, shoveling, etc.) on the branch facility as
may be required. Must be able to lift cash boxes and cash bags of
approximately 20 pounds. Must be able to distinguish between
various denominations of coin and currency. Must be able to operate
vault combinations. Must be able to read and work with computer
printout reports. Must be able to stand or sit for extended periods
of time while waiting on customers. Must be able to spend extended
periods of time operating a computer keyboard and working at a
computer monitor. Must be able use the telephone to converse with
customers for extended periods of time; must be able to communicate
clearly by telephone; must have good listening ability and skills.
Must have strong written communications skills, including letter
and report-writing ability. Must be able to prioritize and organize
workflow; must have good attention to detail; must be able to
handle multiple jobs. Must have the ability to think through a
problem, following proper steps in finding resolution. Must have a
high degree of ethics and maintain confidentiality of customers and
accounts. Must be friendly, courteous and sensitive to the needs of
customers and coworkers.
Keywords: Kennebec Savings Bank, New England , Branch Manager, Accounting, Auditing , Freeport, Northeast
