Director, User Experience Design

Company: Fidelity Investments
Location: Merrimack
Posted on: May 21, 2025

Job Description:

Job Description: The RoleIn this Director UX Design role, you will spearhead our design efforts, guiding us through the creation of transformative and intuitive user interfaces in a dynamic and fast-paced environment. You will help establish standards and best practices to create world-class streamlined user experiences that best support our investment professionals and business partners. Your expertise allows us to consider accessibility, interactive design, overall usability, and a responsive frontend architecture, thereby ensuring that our digital products are not only visually appealing but also highly functional and user centric.

• Creates innovative solutions for a wide variety of product design challenges, including desktop, hardware interfaces, physical environments, and person-to-person interactions.
• Leads the design for new experiences and improvements of existing experiences.
• Plans and defines strategy for the direction of future iterations.
• Quickly iterates on multiple interactive design solutions.
• Advocates for design solutions, highlighting inputs that influences decisions including business and user goals, demographic and usage data, and research findings.
• Develops high level, detailed storyboards, mock-ups, and prototypes to effectively communicate interaction and design ideas.
• Delivers work that is not only user-friendly and aesthetically engaging, but that also produces results.
• Works alongside engineers and product managers throughout all stages of the production cycle.
• Assesses and optimizes the performance of new and existing features by actively participating in user research and assessing performance metrics.
• Develops and maintains detailed user-interface specifications.
• Presents design work to multiple teams and senior leadership for review and feedback.
• Creates user experience standards, guidelines, and associated assets to accelerate UI development.
• Contributes to the group's shared knowledge of user-centered design and research methodologies. The Expertise and Skills You Bring
  • 10-15+ years of UX or related design experience in a professional setting
  • A degree in a related field such as interactive design, architecture, industrial design, graphic design, or human factors is preferred
  • Asset Management or related Investment Applications Design experience is ideal
  • Provide design and product thought leadership, identifying and developing strategic design opportunities to drive business and product strategy, creating artifacts to align stakeholders and teams to
  • Work across and collaborate with investment professionals, product and engineering leads, and others to develop and prototype product vision
  • Lead definition of the design work and deliver business outcomes across multiple product teams, with minimal guidance and coaching
  • Distilling qualitative and quantitative feedback to unearth recurring themes and promote data-driven design decisions
  • An array of design skills including service design and strategic design methods. Information architecture, prototyping, user research, and visual design will also be critical
  • Effective communication, presentation, and storytelling skills; equally at ease speaking with developer or business partners
  • Experience working on agile teams delivering value in digital products preferred
  • Experience running and/or using research to support evidence-focused design decisions preferred
  • A digital portfolio we can review online is required
  • Familiarity with the value of design systems, understanding reuse and scale, and knowing when to contribute to make them better
  • Work across the organization to drive consistent associate-facing experiences The Team The FIFT organization crafts all the technology systems used in Fixed Income for the Bond and Money Market Product areas. FIFT also handles common trading services as well as the systems used for Finance and Fund Oversight. The applications and services provided enable investment decision making, portfolio management, and trading for combined assets under management of approximately $2 trillion. Through our Agile practices, we have developed an operating rhythm that ensures we are consistently delivering the highest value work for our customers and partners. We work on a wide variety of technologies including AWS, Angular, Java, Python, REST/API, PL/SQL, HTML and Kafka. Certifications: Category: Information TechnologyFidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.

Keywords: Fidelity Investments, New England , Director, User Experience Design, Executive , Merrimack, Northeast